Have you Checked out ESRS Lately?

I’m pleased to announce the March 9 release of EMC Secure Remote Services (ESRS) version 3.04. For those of you who aren’t familiar with ESRS, please take a moment to review this new three-minute demo that discusses the features and benefits of ESRS, and explains why ESRS is … READ MORE

Ben Chused March 3rd, 2015

Here Comes the EMC Secure Remote Services (ESRS) “Virtual Edition”

Are you currently utilizing ESRS? If not, you’re missing out on a proactive and predictive customer service capability that is probably already included in your EMC warranty or maintenance agreement. ESRS establishes a two-way remote connection between EMC Customer Service and your EMC products that is secure, high-speed, … READ MORE

Ben Chused September 5th, 2014

Get Connected with Proactive Capacity Alerts

Just over a year ago, I wrote a Support Community blog entitled Get Proactive! New Personalized Access to your EMC Product Info. This blog highlighted My Products, which was a new feature within the EMC Online Support site to access customized information, alerts, and advice. We’ve made a … READ MORE

Ben Chused August 22nd, 2014
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