Work/Life Balance for Women in Customer Service

The IT industry requires very knowledgeable professionals able to rapidly adapt to an ever evolving technology. Over the past decades, customers have been used to work in their data centers with a predominantly male population. Still female professionals choose Customer Service as a career. Listen to eight Customer … READ MORE

Bernadette Paillaud July 15th, 2014

Customer Service: Not Just For The Boys!

Gender diversity – and diversity overall – is high on many companies’ agenda, for very good reasons: it’s a win-win all over. Employees show higher motivation in a diverse team, teams are more successful and so is the employer. A company looking for candidates can be very creative … READ MORE

Bernadette Paillaud July 9th, 2014

Beyond Service…

We all know Service is People. As a customer, you are experiencing good service when you are dealing with a friendly, efficient, skilled professional – this is the obvious. Beyond Service are also the values held by these professionals and instilled in their daily work. Emanuele Mazza was … READ MORE

Bernadette Paillaud April 29th, 2014
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