New Dell EMC Support Videos Now Live on YouTube

As part of Dell EMC’s continued commitment to provide helpful and valuable customer support content and resources that enable you to optimize your Dell EMC products and transform your business, we invite you to explore the Dell EMC Support Video Playlist now live on YouTube. With over 300 … READ MORE

Holly Anderson May 31st, 2018

2018 Dell EMC Product Support Newsletter Series

Dell EMC now offers a series of Data Protection Support Newsletters for our customers and partners. These helpful newsletters provide product-specific updates on the latest in customer service offerings, key release and support updates, target codes, and more. Each newsletter includes helpful Knowledge Base articles for your product, … READ MORE

Holly Anderson February 7th, 2018

SolVe Online & Training Now Available

We are happy to announce that the SolVe Online tool and training is now available for customers! Download the SolVe Online Training Deck, and learn more and access the tool today to get started. The initial release of SolVe Online offers the same functionality of SolVe Desktop, with … READ MORE

Holly Anderson January 16th, 2018

Coming Soon: SolVe Online!

In January 2018, web-based, mobile responsive SolVe Online will become available, allowing users to generate specific step-by-step procedures for Dell EMC products through smartphones, tablets, PCs and laptops. SolVe Desktop will also be available when there is no access to the internet. Key Benefits of SolVe Online Multi-Platform … READ MORE

Holly Anderson December 12th, 2017

New Product Support Newsletter Series

Dell EMC has recently launched a new series of Data Protection Newsletters for our customers and partners which provides product-specific updates on the latest in customer service offerings, key release and support updates, target codes, and more. Each newsletter includes helpful Knowledge Base articles for your product, expert … READ MORE

Holly Anderson September 26th, 2017

SolVe Desktop Overview & Installation

SolVe Desktop is an interactive, standalone application that generates specific, step-by-step procedures for servicing your Dell EMC products. SolVe Desktop gives you access to trusted best-practice instructions on how to resolve common service tasks for your products, including warnings for known issues, troubleshooting advice from product support engineers, … READ MORE

Holly Anderson August 8th, 2017

How to Create a Service Request

The Dell EMC Online Support site makes it easy for you to create and manage Service Requests and get the support you need for your Dell EMC products. To begin, visit the Dell EMC Online Support site at https://support.emc.com/. From the Menu on the left side, under the … READ MORE

Holly Anderson July 8th, 2017

What’s in a Task?

We need your help! We strive to make it easier for our customers to quickly locate the important support content they need. We know people use different paths to get to content – some prefer to search while others prefer to navigate to content. As we plan for … READ MORE

Holly Anderson March 8th, 2017

Now Trending: Top Services Topics for Your Products

In an ongoing effort to enable our customers to get easy access to the most valuable support content available, we’ve recently launched a new initiative that pulls top-rated product support content together in one place for some of our most widely-used products. Every month, Dell EMC’s Customer Service … READ MORE

Holly Anderson February 6th, 2017

Online Support Company Administration Update

In the October Update blog post, we highlighted some of the ways our Customer Service teams have developed solutions to address customer concerns around their Online Support experience. As we continue to gather customer feedback in order to continuously improve your service and support experience, we are pleased … READ MORE

Holly Anderson December 11th, 2016

Where to Go for EMC and Dell Social Support

On September 7th, EMC became part of Dell Technologies and our new company name became “Dell EMC," resulting in a global re-branding and refresh of our company identity by name, and look and feel, around the world. Our social media accounts across multiple social platforms (including Twitter, Facebook, … READ MORE

Holly Anderson September 29th, 2016

EMC Online Support and MyService360™ Updates

Delivering Even More Insight for Faster Action Since the launch of MyService360 at EMC World 2016, and the coinciding interface redesign of EMC Online Support, EMC Global Services has continued to modernize your customer service experience, offering personalized and proactive online service and product support. With continuous improvement … READ MORE

Holly Anderson July 29th, 2016
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