Online Support Company Administration Update

In the October Update blog post, we highlighted some of the ways our Customer Service teams have developed solutions to address customer concerns around their Online Support experience. As we continue to gather customer feedback in order to continuously improve your service and support experience, we are pleased … READ MORE

Holly Anderson December 11th, 2016

Where to Go for EMC and Dell Social Support

On September 7th, EMC became part of Dell Technologies and our new company name became “Dell EMC," resulting in a global re-branding and refresh of our company identity by name, and look and feel, around the world. Our social media accounts across multiple social platforms (including Twitter, Facebook, … READ MORE

Holly Anderson September 29th, 2016

EMC Online Support and MyService360™ Updates

Delivering Even More Insight for Faster Action Since the launch of MyService360 at EMC World 2016, and the coinciding interface redesign of EMC Online Support, EMC Global Services has continued to modernize your customer service experience, offering personalized and proactive online service and product support. With continuous improvement … READ MORE

Holly Anderson July 29th, 2016

SAN Optimization for the Modern Data Center

Enterprise data center managers are constantly trying to keep up with tremendous growth in their data storage requirements, while complying with stringent requirements for application availability. In addition, these organizations face increasing pressure to maximize application density while avoiding problems that could lead to business interruption. To make … READ MORE

Holly Anderson April 29th, 2016

New Ways to Connect with EMC Customer Service

Every day, EMC’s global customer service teams work hard to provide you with the best product support available, 24/7 and in the language of your choice. Our dedicated experts can be reached in a variety of ways that you may not be familiar with, so we’d like to … READ MORE

Holly Anderson February 15th, 2016

New and Improved E-Lab Interoperability Navigator

The E-Lab Interoperability Navigator (ELN) is a free, online tool available to all EMC customers. This newly-redesigned site is home to the EMC Support Matrix – a searchable collection of defined interoperable components and solutions for EMC products. You can search the site using advanced or guided queries, … READ MORE

Holly Anderson December 17th, 2015

New EMC Support Video Playlist Now Live on YouTube!

EMC Support – Now on YouTube! We at EMC Support are happy to announce EMC’s first-ever YouTube Playlist entirely dedicated to technical support! Now live on the EMC Corporation YouTube channel, we encourage you to Follow the channel so you can receive updates when new EMC Support videos … READ MORE

Holly Anderson October 26th, 2015

E-LAB Redesigns ELN Based on Customer Feedback

In April of this year, we announced the 1-year anniversary of the E-Lab Interoperability Navigator (ELN) on the Support Community Blog, and shared details about its new and improved user interface and updated functionality.This month, we sat down again with Ronald Fenn, Program Manager and Lead Architect of … READ MORE

Holly Anderson July 31st, 2015

Navigating Through Documentation on Online Support

The EMC Online Support portal provides multiple ways for you to find and view content. In this article, we will navigate through documentation to quickly find the specific document that you need. Searching for documentation through Online Support using the “Support by Products” page is an effective way … READ MORE

Holly Anderson May 5th, 2015

New ViPR Controller How-To Videos Available for Customers

We’re excited to announce a new series of How-To Videos for ViPR Controller, now available to all customers and partners! These videos enable users to get started on their own with core ViPR Controller functionally, while also giving you a peek into some of the professional service offerings … READ MORE

Holly Anderson February 18th, 2015

New Updates for EMC’s E-Lab Interoperability Navigator!

What if you could access everything you ever needed to know about interoperability, all in one place? Well, the time has come! I recently sat down with Ronald Fenn, Sr. Program Manager and Lead Architect for the EMC E-Lab Interoperability Navigator (ELN), to discuss the latest release scheduled … READ MORE

Holly Anderson January 8th, 2015
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