New Ways to Connect with EMC Customer Service

Every day, EMC’s global customer service teams work hard to provide you with the best product support available, 24/7 and in the language of your choice. Our dedicated experts can be reached in a variety of ways that you may not be familiar with, so we’d like to … READ MORE

Holly Anderson February 15th, 2016

New and Improved E-Lab Interoperability Navigator

The E-Lab Interoperability Navigator (ELN) is a free, online tool available to all EMC customers. This newly-redesigned site is home to the EMC Support Matrix – a searchable collection of defined interoperable components and solutions for EMC products. You can search the site using advanced or guided queries, … READ MORE

Holly Anderson December 17th, 2015

New EMC Support Video Playlist Now Live on YouTube!

EMC Support – Now on YouTube! We at EMC Support are happy to announce EMC’s first-ever YouTube Playlist entirely dedicated to technical support! Now live on the EMC Corporation YouTube channel, we encourage you to Follow the channel so you can receive updates when new EMC Support videos … READ MORE

Holly Anderson October 26th, 2015

E-LAB Redesigns ELN Based on Customer Feedback

In April of this year, we announced the 1-year anniversary of the E-Lab Interoperability Navigator (ELN) on the Support Community Blog, and shared details about its new and improved user interface and updated functionality.This month, we sat down again with Ronald Fenn, Program Manager and Lead Architect of … READ MORE

Holly Anderson July 31st, 2015

Navigating Through Documentation on Online Support

The EMC Online Support portal provides multiple ways for you to find and view content. In this article, we will navigate through documentation to quickly find the specific document that you need. Searching for documentation through Online Support using the “Support by Products” page is an effective way … READ MORE

Holly Anderson May 5th, 2015

New ViPR Controller How-To Videos Available for Customers

We’re excited to announce a new series of How-To Videos for ViPR Controller, now available to all customers and partners! These videos enable users to get started on their own with core ViPR Controller functionally, while also giving you a peek into some of the professional service offerings … READ MORE

Holly Anderson February 18th, 2015

New Updates for EMC’s E-Lab Interoperability Navigator!

What if you could access everything you ever needed to know about interoperability, all in one place? Well, the time has come! I recently sat down with Ronald Fenn, Sr. Program Manager and Lead Architect for the EMC E-Lab Interoperability Navigator (ELN), to discuss the latest release scheduled … READ MORE

Holly Anderson January 8th, 2015

EMC Online Support: What’s New and What’s to Come

Since launching our new and improved Online Support site ( in May of 2012, EMC has continued to build on a portfolio of features and improve ease of use. Last June, we revamped navigation and introduced Proactive Service capabilities under My Support>My Products, providing a simplified view of … READ MORE

Holly Anderson June 23rd, 2014

Now Available: EMC Support App V3.O

We are happy to announce that Version 3.0 of the EMC Support App is now available for both iOS and Android devices! With this new release, customers and partners can now create and share service requests and quickly view all service requests for their sites. EMC employees can … READ MORE

Holly Anderson April 14th, 2014

Customers First! EMC UK/France Join Up for Great Causes

“Customers First” comes at the very top of the core values in EMC’s credo. This is well illustrated in Customer Service with very regular Customer Satisfaction Surveys sent to our customers once they had an onsite intervention with Field personnel involvement. The results of these surveys are key … READ MORE

Holly Anderson February 21st, 2014

Data Domain Customer Service Update!

As part of EMC’s commitment to continuous improvement of your overall service experience, we recently announced our plans to align Data Domain support processes and tools with EMC standards. We are proceeding according to plan and will complete the alignment on February 9, 2014. The changes will provide … READ MORE

Holly Anderson January 25th, 2014

Explore the New Data Domain Support Forum!

We are excited to announce the new EMC Data Domain Support Forum! Visit this online discussion space to meet other Data Domain users and ask and answer support-related questions. The Data Domain Support Forum provides you with the unique ability to: Communicate directly with others running Data Domain … READ MORE

Holly Anderson December 18th, 2013
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