EMC Online Support: What’s New and What’s to Come

Since launching our new and improved Online Support site (support.emc.com) in May of 2012, EMC has continued to build on a portfolio of features and improve ease of use. Last June, we revamped navigation and introduced Proactive Service capabilities under My Support>My Products, providing a simplified view of … READ MORE

Holly Anderson June 23rd, 2014

Now Available: EMC Support App V3.O

We are happy to announce that Version 3.0 of the EMC Support App is now available for both iOS and Android devices! With this new release, customers and partners can now create and share service requests and quickly view all service requests for their sites. EMC employees can … READ MORE

Holly Anderson April 14th, 2014

Customers First! EMC UK/France Join Up for Great Causes

“Customers First” comes at the very top of the core values in EMC’s credo. This is well illustrated in Customer Service with very regular Customer Satisfaction Surveys sent to our customers once they had an onsite intervention with Field personnel involvement. The results of these surveys are key … READ MORE

Holly Anderson February 21st, 2014

Data Domain Customer Service Update!

As part of EMC’s commitment to continuous improvement of your overall service experience, we recently announced our plans to align Data Domain support processes and tools with EMC standards. We are proceeding according to plan and will complete the alignment on February 9, 2014. The changes will provide … READ MORE

Holly Anderson January 25th, 2014

Explore the New Data Domain Support Forum!

We are excited to announce the new EMC Data Domain Support Forum! Visit this online discussion space to meet other Data Domain users and ask and answer support-related questions. The Data Domain Support Forum provides you with the unique ability to: Communicate directly with others running Data Domain … READ MORE

Holly Anderson December 18th, 2013

June Upgrades for Online Support: An Interview with Amy Tower

Customer Service Hero, Amy Tower, has been dedicated to the challenging effort of bringing evermore exciting user upgrades to our Online Support Site. As part of EMC’s ongoing mission to continuously improve our customers’ online self-service experience, the evolution of the Online Support Site has included major releases … READ MORE

Holly Anderson June 13th, 2013

Transforming Your Online Experience at EMC World 2013

The 2013 EMC World event, hosted at The Venetian Hotel in Las Vegas May 6-9, proved to be a groundbreaking, productive, and highly entertaining week of knowledge sharing, networking, and celebration. With nearly 16,000 guests in attendance – including customers, partners and EMC employees from around the world … READ MORE

Holly Anderson May 24th, 2013

Social Support @ EMC

EMC’s Social Support Program strives to position EMC as a leader in world-class self-service by delivering engaging support-related content through multi-channel, multi-lingual social media. The Customer Service Innovation Team manages two social media spaces entirely dedicated to providing Social Support to our customers and partners: @EMCsupport on Twitter … READ MORE

Holly Anderson April 19th, 2013
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