June Upgrades for Online Support: An Interview with Amy Tower

Customer Service Hero, Amy Tower, has been dedicated to the challenging effort of bringing evermore exciting user upgrades to our Online Support Site. As part of EMC’s ongoing mission to continuously improve our customers’ online self-service experience, the evolution of the Online Support Site has included major releases … READ MORE

Holly Anderson June 13th, 2013

Transforming Your Online Experience at EMC World 2013

The 2013 EMC World event, hosted at The Venetian Hotel in Las Vegas May 6-9, proved to be a groundbreaking, productive, and highly entertaining week of knowledge sharing, networking, and celebration. With nearly 16,000 guests in attendance – including customers, partners and EMC employees from around the world … READ MORE

Holly Anderson May 24th, 2013

Social Support @ EMC

EMC’s Social Support Program strives to position EMC as a leader in world-class self-service by delivering engaging support-related content through multi-channel, multi-lingual social media. The Customer Service Innovation Team manages two social media spaces entirely dedicated to providing Social Support to our customers and partners: @EMCsupport on Twitter … READ MORE

Holly Anderson April 19th, 2013
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