Did you know you can personalize the EMC Support home page and place some of the commonly used tasks (e.g. Create SR, View and Manage Service Requests, Downloads, Live Chat, etc…) on your Support home page for quick access? We’ve received feedback that users are looking for a … READ MORE
Having a problem recognizing and differentiating your EMC products within your EMC install base? Fear no more, with the recent Product Alias feature release on the EMC Online Support Site, you can now assign your own custom names that you can easily remember and associate with to serialized … READ MORE
I am pleased to announce several winners of the Spanish Support Community sweepstakes, identified in the list below. EMC is awarding a variety of prizes on a weekly basis to those Spanish-speaking EMC customers and partners who contribute content to the Spanish Support Community. There is also a … READ MORE
As mentioned in one of my previous blogs, EMC has added a new translation technology that enables us to extend the hours of availability for our cutting-edge Live Chat capability in your preferred language to 24×5 between Sunday 7 PM and Friday 4 PM (ET). I am excited … READ MORE
Did you know that Live Chat is available in Spanish for the following products: CLARiiON, Content Server, SYMMETRIX, VNX, VNXe and most recently Networker using AutoChat?
Did you know that Live Chat is available in Spanish for the following products: CLARiiON, Content Server, SYMMETRIX, VNX, VNXe and most recently Networker using AutoChat? EMC Live Chat provides a high-touch communication channel that enables you to engage directly with an EMC technical product specialist for quick … READ MORE
If you speak Chinese, Spanish or Portuguese and would like a quick response for your CLARiiON or Networker support needs, take advantage of our Live Chat Proof-of-Concept. This uses auto translation which allows EMC to extend the hours of operation and provide the response in your preferred language. … READ MORE