Your Next Generation MyService360 Experience

New actionable insights for your products and converged infrastructure! When we first introduced MyService360, our goal was to deliver a best-in-class online experience that saves you time, creates transparency, and empowers you to take action and make informed decisions about your Dell EMC environment.  At Dell EMC, we … READ MORE

Lauren Conti February 26th, 2018

Know your service plan levels across your enterprise

Managing enterprise IT environments can be complicated.  And let’s face it, most of our customers are managing hundreds, even thousands, of complex systems.  At Dell EMC, our goal is to deliver uncompromised support backed by automated, proactive and predictive technology for those complex systems. You may have heard … READ MORE

Lauren Conti August 17th, 2017

Connectivity Made Simple with MyService360

Please note that the following information pertains to your legacy EMC Install Base.  Connectivity is defined using different parameters for your legacy Dell equipment.  While product connectivity plays a crucial role in maintaining a healthy IT environment, Dell EMC knows it can be complicated at times to understand … READ MORE

Lauren Conti March 10th, 2017

Personalize Your Online Support Experience

Using ‘My Custom Groups’ We know your time is valuable, and a personalized online experience is crucial for driving efficiencies in your day.  To help you quickly accomplish your daily business objectives and get you back to what you do best, Dell EMC Customer Service encourages you to … READ MORE

Lauren Conti January 17th, 2017

MyService360: Latest Enhancements & Quick Tips

You’ve asked.  We’ve listened.  In addition to the new functionality highlighted in our September guide, the following enhancements are now available in your MyService360TM dashboard for a more personalized and informative experience.  Read on to learn how to maximize your experience with these new features. Improved Service Request … READ MORE

Lauren Conti December 22nd, 2016

Online Support & MyService360 October Update

At Dell EMC, customers are our first priority and we are committed to your success.  Over the last few weeks, our Customer Service and Development teams have worked diligently to gather your feedback and develop solutions to address your key issues and concerns. We are pleased to share … READ MORE

Lauren Conti October 24th, 2016

Online Support & MyService360 September Update

IMPORTANT NOTICE: As of September 17, 2016, we have transitioned to a new Service Request system resulting in modified or moved functionality across Online Support and MyService360TM. Please visit the guide to this release for tips and tricks on using some of the new capabilities.  Your service experience … READ MORE

Lauren Conti September 17th, 2016
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