Integrated Online Support Experience: Global Launch

At Dell EMC, there is nothing we take more seriously than our customers’ experience. Our services transformation has one primary objective – to better enable customers to realize theirs. Another step toward that transformation is providing customers with an integrated online support experience. In April 2018, a single, … READ MORE

Stephanie Pirrong April 19th, 2018

New Online Support Search: Pilot for select countries

At Dell EMC, we are committed to finding ways to continuously improve our customer’s service and support experience. A key element in that process is working in conjunction with our customers to identify and prioritize key process and functionality improvements, particularly with our online support tools & technologies. … READ MORE

Stephanie Pirrong November 21st, 2017

Online Support July Update

New personalization settings offering more flexibility to streamline and expedite your service & support experience It’s no great revelation that expectations for customer service and support have shifted dramatically in the last decade. Customers expect options, whether it be to interact directly with a live individual (phone), through … READ MORE

Stephanie Pirrong July 14th, 2017
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