1998 - 2005 worked in NTT Communications (aka NTT) 2007 - joined EMC Australia as a call center agent 2010 - transferred to EMC Japan to start up a new call center in Tokyo 2011(when a huge earthquake hit Japan) - started working as a VNXe support engineer 2012 - launched the Japanese Support Forum in DECN2017 - took over Ask The Expert program admin roleI am working as a program manager of Ask The Expert and moderator/contributor of the Japanese support forum in DECN. Qualifications- EMC Proven Professional [Associate] Data Science Associate [Implementation Engineer - Specialist] Symmetrix Business Continuity Network Attached Storage CLARiiON Solutions Backup Recovery - Avamar [Technology Architect - Specialist] EMC Storage & Information Infrastructure- Commercial Specialist LPIC level3 300,301

EMC Community Network Provides Opportunities for Growth

As community managers, we are often asked about the popularity and success of EMC’s Community Network (ECN) and the value it brings to our customers and our company. Recently I was asked “What is the purpose of running a product support forum? To reduce support engineers’ workloads? To … READ MORE

Yutaro Uehara April 12th, 2016

Exploring EMC’s Support Forum Product Lifecycle Model

Support Forum Trends As community manager of the Japanese Support Forum on the EMC Community Network, I have observed a number of behavioral trends regarding our users and how our customers consume our content. Below is the Product Lifecycle Model I create based on my three-years of experience … READ MORE

Yutaro Uehara December 22nd, 2015

Japanese Support Community – Evolving With Our Customers

The Japanese Support Community on the ECN enables global customers to review and post technical questions and product tips regarding all EMC products. Over time, we have witnessed an evolution in forum activity and usage trends regarding some of EMC’s most-popular products. The line graph above shows how … READ MORE

Yutaro Uehara October 7th, 2015

How Companies Benefit from Social Engagement

Some companies never use social networking sites (SNS) since it poses the risk of losing their brand in the market (e.g. flame war). But EMC proactively tries to take advantage of SNS. Why? Because social media can be a powerful tool for growing and sustaining customer engagement. To … READ MORE

Yutaro Uehara July 27th, 2015

EMC’s Japanese Support Community – Our Unique Approach

In 2013, EMC launched its first Support Community on the ECN containing product support content entirely in Japanese. Since then, the Japanese Support Forum has performed very strongly, and is now one of EMC’s 5 multi-lingual support communities (including Chinese, Spanish, Portuguese and English). The Japanese forum received … READ MORE

Yutaro Uehara April 1st, 2015

How the Japanese Social Media Landscape Impacts Your Business

“Understanding IT infrastructure more makes everyone around you happy!” This is our motto. Why? If the Japanese support forum participants acquire good IT knowledge around/through EMC products, they can fix minor issues immediately and address major issues quickly with the help of EMC support engineers. Customers and partners … READ MORE

Yutaro Uehara December 8th, 2014
Click to Load More