As data growth increases, so does the need for companies to separate themselves from their competition. Fidelity & Guaranty Life “competes with firms offering similar products, so we need to differentiate by processing customer applications faster and running our business 24×7” according to Jeff Sabin, Director of IT Infrastructure. A power outage knocked IT systems offline for hours, and as a result F&GL was unable to process customer orders. This outage was detrimental to business, ultimately costing F&GL tens of thousands of dollars.
After replacing the Commvault System that caused this multiple hour outage, F&GL implemented a Dell EMC Data Protection software solution that would substantially increase efficient availability for business critical applications and workloads. This industry-leading solution provided an unparalleled impact. It not only positively impacted the business, but it also eliminated many of the complexities and time-consuming administration tasks.
F&GL uses Dell EMC RecoverPoint for Virtual Machines and Data Protection software to protect 200 VMs between data centers in Virginia and Texas. “With RecoverPoint for Virtual Machines, we’ve reduced our outage window from hours to minutes. That assures we can keep making money and serving customers during an outage or DR test” says Sabin. The concept of DR has shifted—they are now able to move virtual workloads between data centers with just a few clicks. Not only is the solution easy to use, it also requires minimal training. As a result, it frees up time and resources for the Data Protection IT team, allowing further focus on strategic projects that increase sales. With Dell EMC’s RecoverPoint for Virtual Machines, F&GL was able to save money, make money, and mitigate risks.
Dell EMC’s Data Protection solutions coupled with the Future-Proof Loyalty Program is what truly makes customers comfortable choosing Dell EMC. “Dell EMC’s Future-Proof Loyalty Program goes well beyond what most technology companies provide. Dell EMC has been listening to their customers” says Sabin. Satisfaction guaranteed for 3 years across storage, data protection and HCI appliance customers.
For Fidelity & Guaranteed Life, the peace of mind is invaluable.