Innovation is a word I hear all the time – I even use it myself often. It seems as though every major organization, technology-related or otherwise, has branded itself an innovator that offers something unique and new. That’s particularly true when you think about companies offering artificial intelligence solutions. But here’s the thing – while these companies talk about what’s unique and ‘cutting-edge,’ many times they ignore a critical piece of the puzzle – the customer. I’ve challenged myself when using the term – am I truly innovating?
As I travel and talk to customers & partners worldwide, it’s clear to me that although there are benefits to new, unique technology, what customers want more than anything is simplicity. They want simple ways to address their day-to-day pain points, as well as simple paths to adopt new technology so they can remain competitive and focus on driving revenue for their business. Partners are looking for a reliable ecosystem to simplify their go to market.
Artificial intelligence and, more specifically, machine learning are aimed at empowering organizations to automate and simplify a great number of tasks. That said, adopting these transformative abilities often present more challenges than they solve. Steep learning curves, difficult adoption paths, and the inability to scale are some of the frustrations our customers deal with as they try to deploy AI solutions, resulting in more time and money spent than they were prepared for.
Simplicity is a core value for Dell EMC and nowhere is this truer than in our work around artificial intelligence and machine learning. As we discussed during at our IQT Day event in New York earlier this month, we are committed to working with a strong ecosystem of technology partners to enable customers to leverage the power of artificial intelligence and machine learning solutions – simply. Working with our partners, we offer real solutions that deliver results right now and drive long-term continuous improvement in business performance.
Our efforts in this area were on display this week at the Intel SHIFT Event in New York. Dell EMC has a longstanding relationship with Intel which has resulted in a vast number of achievements. This year alone, we’ve worked with Intel (and SAP) to power better patient outcomes, continued to leverage Intel technologies in our Dell EMC HPC Innovation Lab, now recognized as one of the Top 500 supercomputers in the world, and continue to identify opportunities to do more for our customers in the areas of machine learning and deep learning. If you weren’t able to attend the event and speak with our team, I was fortunate enough to sit down with Daniel Newman for his S.M.A.C. Talk live blog and talk how Dell EMC and Intel are working together to help our customers achieve simplicity in adopting and deploying artificial intelligence and machine learning solutions. You can access that podcast by clicking here.
Artificial intelligence and machine learning continue to be top-of-mind for me as I visit with both customers and partners. Keep your eye on this page for exciting news to come as we help customers navigate this brave, new world.