There are some things that just go together; fire and smoke, hugs and kisses, peanut butter and jelly (or bananas, if you’re Elvis Presley), and finally Dell EMC and VMware. You may not have thought of that last one right away, but when it comes to your data center transformation, you should.
You know Dell EMC as the foundation to transform your data center with industry-leading servers, storage, data protection, networking and converged infrastructure. You also know VMware as the most trusted virtualization platform for the data center, applications and clients. Together, we have successfully transformed data centers for the better part of two decades.
But what you may not know is just how simple and easy it is to get an exceptional support experience when you are running VMware applications on Dell EMC systems.
We develop and maintain an incredibly high level of VMware expertise here at Dell EMC, through training, certifications and tools (such as our technical support lab). Dell EMC currently has 10 of only <300 VCDX professionals globally (including VMware employees), and our team holds a combined 1,900+ VMware certifications worldwide.
Because of this extraordinary level of expertise, we can do things most vendors cannot when it comes to supporting VMware. For example, during a period between February 1 to October 31, 2018, our support staff handled over 180,000 VMware-related support issues. Of those, 97% were handled in-house. In other words, our customers only had to call Dell EMC because our team was able to determine the issue and resolve it.
Now with ProSupport Plus for Enterprise, we support eligible VMware software installed on your Dell EMC systems whether you purchased the software from us or not. Not only will we diagnose the issue, we will own the issue through resolution.
At Dell EMC, we continue to listen and work hard to make your support experience even more proactive, predictive, personalized and most of all… simple.
To learn more about ProSupport Plus for Enterprise, visit DellEMC.com/ProSupport-Plus.