Dell EMC CloudIQ: Enabling Faster Time to Insight

Customers love Dell EMC CloudIQ because it delivers actionable insights by combining machine learning and human intelligence to deliver real-time performance and capacity analysis plus historical tracking all in a single-pane glass view.

Data grows exponentially each year, with budgets and staffing not growing at the same rate the need for tools that can continue the transition to more autonomous infrastructure is becoming increasingly essential. Making the pivot from to a proactive management is taking that next step towards the autonomous data center. It’s only natural that CloudIQ would evolve to not only provide broader support, but also streamlining management of your data center. CloudIQ supports all major Dell EMC storage platforms, Connectrix switches, and VxBlock converged infrastructure, and we are excited to share that it will continue to expand across the Dell Technologies infrastructure portfolio for even broader data center insights. As we bring CloudIQ across the portfolio, you’ll also see Dell Technologies introduce new features and functionality that are designed to ease management and drive more automation in the data era.

In the past year, the CloudIQ team has been hard at work with our product teams to enhance features and add new functionality to help users streamline administrative tasks and to simplify infrastructure management. Leveraging machine learning, CloudIQ helps anticipate customers’ problems turning predictive analytics into actionable insights, enabling algorithms to be continuously updated leveraging Dell EMC product and subject matter expertise. Data is collected on an on-going basis, combined with industry best practices to address the most potentially impactful issues. This provides IT administrators with intel they need to take quick action and more efficiently manage their data center environment.

FASTER TIME TO INSIGHT WITH CLOUDIQ

CloudIQ provides streamlined functionality such as performance and capacity anomaly detection, performance impact analysis, and workload contention identification. With a simple and easy interface, detecting and troubleshooting issues is even easier with CloudIQ.

Faster Time to Insight1

With over 30,000 arrays CloudIQ connected, processing 30 billion data points per day and adoption growing at a rate of over 2,000 systems each month, CloudIQ is continuously getting smarter to better inform users by arming them with actionable insights.

Reduce Risk

CloudIQ makes daily storage administration tasks easier by helping you identify potential issues before they impact your environment. CloudIQ proactive health scores give you an at-a-glance view of issues across your environment, prioritizing them so for users surfacing the most imminent risk so quick appropriate action can be taken. Performance anomaly detection and impact analysis use machine learning to zero in on incidents that had an impact on the environment and need remediation. CloudIQ’s VMware integration enables end-to-end analysis of VM activity in the context of the storage systems they are managing, without having to access or view a separate portal.

Plan Ahead

CloudIQ helps to stay ahead of business needs with capacity planning tools such as Capacity Full Prediction which allows you to plan for future budgetary needs. Capacity Anomaly Detection identifies a sudden surge of capacity utilization that could result in imminent Data Unavailability, helping to avoid 2am phone calls.

Improve Productivity

CloudIQ helps you make the most of your resources, as both staff time and equipment can be optimized providing a single pane-of-glass view of your environment. You can enable CloudIQ across ALL major systems in the Dell EMC storage platforms, Connectrix switches, and VxBlock converged infrastructure. The breadth of support gives users broad oversight of data center health, with plans to extend support across all ISG portfolio products. The CloudIQ mobile app makes it even easier to check on your data center environment anywhere and anytime.

For additional oversight you can grant your account team Trusted Advisor access to receive timely best practice recommendations and guidance to optimize your environment and prevent potential issues, often before you even know there is a problem. Trusted Advisors were asked to evaluate time to resolution for common scenarios with and without CloudIQ, and on average Trusted Advisors reported being able to resolve issues on average 3x faster using CloudIQ.2

CloudIQ is available to customers with ProSupport credentials who are connected to our secure remote telemetry, at no additional cost.  To learn more about CloudIQ, please visit here.


1 Based on an April 2020 Principled Technologies Report commissioned by Dell EMC, “Dell EMC CloudIQ streamlined the user experience in five cloud-based storage preventive management tasks”, compared to HPE InfoSight with an HPE Primera array vs. CloudIQ with a Dell EMC Unity array. Actual results may vary. Full report: http://facts.pt/m8a5u3v

2 Based on a Dell internal survey of Trusted Advisors (Dell Technologies account team and Partners) conducted March 2020, comparing issue resolution with and without CloudIQ. Actual results may vary.

About the Author: Susan Sharpe

Susan Sharpe is the Senior Consultant Product Manager for CloudIQ, one of Dell’s newest Software-as-a-Service offerings which leverages Machine Learning to provide Predictive Analytics, Anomaly Detection, and Proactive Health. Susan has been with EMC, now Dell EMC, for over 18 years and as Product Manager has overseen the delivery of several new features such as Fully Automated Storage Tiering and one of the first HTML-based Element Managers, Unisphere for Unity. Working to define and then deliver these features, Susan has developed a passion for addressing customer needs with innovative and differentiated products. As the Product Manager for CloudIQ since its inception, Susan has incorporated that same passion for addressing the strategic and technological challenges customers and partners face with solutions that meet those challenges and optimize users’ overall experience with Dell EMC products.