As part of today’s “Powering the Efficient Enterprise” launch events taking place globally, Dell introduced a slew of new services to power the efficient enterprise. Dell believes that technology and associated services should enable customers to innovate and be more competitive. Our SaaS- and consultant-based services have been created to do just that.
Our services business takes a three-tiered approach:
ProSupport: a suite of configurable support services that enable customers to choose the right level of support for their IT environment. Configurable options include support planning, escalation management, issue trending and ticket resolution, which all enable customers to be more proactive and to safeguard their IT environments;
ProManage: a portfolio of services that automate, centrally configure, deploy and manage hardware and software in customer data center and end-user environments;
ProConsult: our approach to consulting services differs from our competitors’ people-intensive way of doing things. Instead of throwing more suits at customers’ problems, we employ a tools-based approach that our field consultants use to assist with the evaluation of a customer’s environment.
Let’s look specifically at the new services we’re announcing today:
- Dell ProConsult and ProSupport services for EqualLogic storage customers that help them plan, deploy and protect storage investments;
- Dell ProManage ImageDirect for Servers simplifies image management and helps customers create and install images on the servers as their being built;
- Dell ProConsult Data Center services help customers consolidate and optimize their data center through virtualization and other technologies.
To see more images of all the products we unveiled today, click on
this link to see them on Dell’s Official Flickr page.
I sat down recently with Don Mann, Dell’s vice president and general manager of Global Services, to get more specifics on the new services.