How to Create a Service Request


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The Dell EMC Online Support site makes it easy for you to create and manage Service Requests and get the support you need for your Dell EMC products. To begin, visit the Dell EMC Online Support site at From the Menu on the left side, under the Support Tasks header, click Create a Service Request. To check on the status of an existing ticket, select Manage Service Requests. If you’d like to have a live chat session with a support technician, select Chat with Support and a Service Request ticket will be automaticallycreated for you.

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This helpful video walks you through the 5 steps for creating an SR to receive service or to order parts replacements for your products, which include:

1. Specify request type (service or parts)

2. Select a product

3. Describe the problem

4. Confirm Contact Information

5. Submit Ticket

Before you begin, have your Product ID/Name/Alias and Site Name/ID/Location on hand. During the ticket creation process, Knowledge Base articles and self-help resources will display during Step 2 which you can reference before submitting a ticket. After entering all of your information and clicking Submit, you can Add Attachments to your SR on the confirmation page to help further describe the specific needs.

SR Create Mobile Video snap.PNG.pngDid you know you can use the EMC MOBILE app to create Service Requests as well? Watch this quick video on how to submit an SR ticket using your iPhone or Android device. Don’t have the EMC MOBILE app? Download it here:

Holly Anderson

Principal Manager, Dell EMC Social Support

Follow us @DellEMCsupport

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