Integrated Online Support Experience: Global Launch

SHARE:
Copied!

At Dell EMC, there is nothing we take more seriously than our customers’ experience. Our services transformation has one primary objective – to better enable customers to realize theirs. Another step toward that transformation is providing customers with an integrated online support experience.

In April 2018, a single, unified landing page for support on both Dell and Dell EMC Products was piloted to customers and partners in Australia, Colombia, and Ireland. Then in June, the pilot was expanded to customers and partners in Canada, Germany, and the UK.

UPDATE August 28, 2018: We are excited to announce the launch of the integrated Support home page for all customers and partners globally.

The new Online Support homepage includes:

  • A unified search capability to search across all Dell and Dell EMC support content.
  • A single contact option for support on both Dell and Dell EMC products.
  • Easy navigation to support capabilities specific to their Dell or Dell EMC product.

For more information, read the Knowledgebase article: How to easily navigate the New Dell and Dell EMC Integrated Support Homepage

View this short video for an overview of the new homepage and how to access key capabilities and perform common support tasks, including how to quickly:

  • Search the Knowledgebase
  • Download new & updated software
  • Manage and create Service Requests
  • Initiate a Live Chat session
  • View and manage company, contact and install site information
  • Manage account, notification, and custom group settings
integrated_home_page_video.JPG.jpg

What do I need to do?

Nothing! Continue to access online support by navigating to https://support.emc.com. You will automatically be redirected to the new homepage.

Tell us what you think!

As always, we value your opinion and encourage you to provide feedback as we will use it to make continuous improvements to your online experience. Please use the Feedback form at the bottom of the new homepage to share your thoughts.

integrated_home_page_feedback.png

Stephanie Pirrong

Dell EMC Services Marketing

Follow Us @DellEMCSupport

Continue Reading
Would you like to read more like this?

Related Posts

Online Support July Update

New personalization settings offering more flexibility to streamline and expedite your service & support experience It’s no great revelation that expectations for customer service and support have shifted dramatically in … READ MORE

Stephanie Pirrong July 14th, 2017
Click to Load More
All comments are moderated. Unrelated comments or requests for service will not be published, nor will any content deemed inappropriate, including but not limited to promotional and offensive comments. Please post your technical questions in the Support Forums or for customer service and technical support contact Dell EMC Support.