Knowledge Articles in Online Support – New Enhancements

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We have  introduced changes to our knowledgebase to improve your overall experience when searching for and viewing Knowledge articles in Online Support.

Key Changes Include:

  • The user interface when you view articles has been updated with a new layout and colors for ease of use and readability.  The UI for articles has been updated with prominent buttons for functions such as print, and email, and the tool info bar has been slimmed down to show key information

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  • The rating system and rating process has been updated to be quicker and more user-friendly.  An improved UI has been implemented for rating articles, and the rating process has been enhanced to request less information.  When rating an article, you now have a button that reveals a drop down to provide ratings, and your email address is automatically captured by the system. This will allow EMC to ensure we are providing relevant content, and updating our knowledge with key feedback from our customers.

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If you have any questions, please use the comments below.

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