New actionable insights for your products and converged infrastructure!
When we first introduced MyService360, our goal was to deliver a best-in-class online experience that saves you time, creates transparency, and empowers you to take action and make informed decisions about your Dell EMC environment. At Dell EMC, we have an unwavering commitment to continuous improvement, with the belief that our support experience should evolve just as the IT landscape and our customer’s needs do. With this in mind, we are excited to announce the next generation of your MyService360 experience with a completely transformed online support experience at the product level, and introducing Dell EMC’s first unified view for converged infrastructure.
Watch the demos below and continue reading to learn how you can take advantage of these exciting capabilities and maximize your support experience for your Dell EMC products and solutions.
Visualizations and self-service actions at the product level
Now your actionable, visualization-based MyService360 experience is available at the product level! These new views replace the former Support by Product Serial Number page in Online Support, allowing you to more easily explore, discover, and action your data at the single system level. Watch the demo below to learn how you can easily renew your contracts, relocate your systems, track onsite-services, review personalized actions lists for a single product, and much more!
New service history timeline for deeper insights into your product’s life and health
Based on your direct feedback, this number one most requested enhancement is here! Now from your new product page, toggle to a timeline view that provides an end-to-end service history of your product. Use the timeline to understand how your product’s health has been trending over time, work more efficiently with Dell EMC Customer Support when there is an issue, and look ahead to plan your renewals, technical refreshes, and consolidations. Watch the demo to see it in action.
Centralized support in the online experience for converged infrastructure
Customers with a VxBlock, Vblock, or VxRack, can now access Dell EMC’s first unified online support experience for converged infrastructure. This foundational experience, takes the complexity out of managing these converged and hyper-converged systems, centralizing your services data across your solutions and its component products into an actionable, one-stop-shop view. Review a detailed cross-vendor inventory list of your converged system, renew your contract or refresh your solution, easily monitor your solution’s connectivity, manage incidents, and more! Watch the demo to see how you can take advantage of your next generation MyService360 experience.
Launch your CloudIQ dashboard directly from MyService360
We know that time savings is key with any support experience, and the fewer new searches and places you have to go to manage systems the better. With this release, we are starting to create a more seamless experience between your products and services.
CloudIQ is a cloud-based product dashboard that enables you to monitor your systems and get proactive analytics specific to your products, such as capacity and performance data, when connected with Secure Remote Services (formerly ESRS). For this initial introduction, customers with connected Unity arrays, who have enabled CloudIQ on their systems, will see their CloudIQ product health score displayed directly within MyService360. From there you can quickly launch the CloudIQ dashboard to investigate your product health score and optimize your product’s health. Watch the demo to learn more!
Continue the conversation!
Your feedback is key in making these enhancements a reality. Please continue to ask questions and provide feedback via the Online Support Site Help and Feedback form.
Product Marketing Manager
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