Personalize Your Online Support Experience


Using ‘My Custom Groups’

We know your time is valuable, and a personalized online experience is crucial for driving efficiencies in your day.  To help you quickly accomplish your daily business objectives and get you back to what you do best, Dell EMC Customer Service encourages you to leverage the ‘My Custom Groups’ feature in Online Support.

Custom Groups help you to hone-in on the sites and products that are most relevant to you, helping you to work more efficiently.  They can be used to streamline key activities in Online Support such as:


  • Creating and managing service requests,
  • Configuring service request email notifications,
  • Starting a live chat with a Dell EMC support technician,
  • Customizing your views and finding information in MyService360.

Watch this short tutorial to learn how to create and use Custom Groups to maximize Online Support and MyService360.

Lauren Conti

Dell EMC

Product Marketing Manager

Follow us @DellEMCSupport

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