Big Data Trends

It’s time to rethink the who, what, where, why and how of big data. After a surge of important news in the past couple weeks, we’re approaching a period of relative calm and can finally assess how the space has evolved in the past year. Here are five … READ MORE

Karthik Badarinath June 14th, 2013

Leveraging the Power of Customer Engagement

In this world of rapid change and complexity, EMC’s customers want immediate answers to their service and support questions.  They want us to meet them where they live, in real time, quickly provide the technical expertise they seek and engage with them in their local language. We’re faced … READ MORE

Sue Rich June 13th, 2013

June Upgrades for Online Support: An Interview with Amy Tower

Customer Service Hero, Amy Tower, has been dedicated to the challenging effort of bringing evermore exciting user upgrades to our Online Support Site. As part of EMC’s ongoing mission to continuously improve our customers’ online self-service experience, the evolution of the Online Support Site has included major releases … READ MORE

Holly Anderson June 13th, 2013

Handy Customization Tips for the EMC Community Network!

Greetings EMC Support Community! In my last post I mentioned that I hoped to bring you periodic updates on the continuing evolution of the EMC Community Network (ECN), the Support Community, tips to improve your Support Community experience, and some of the very cool features you may not … READ MORE

Robert Fritz June 13th, 2013

Just CLOUD iT!

@The other day I received a call from my Uncle who is an orthopedic surgeon in Charles City, Iowa. He’s always been an accessible, wise mentor to me, therefore it is always a good thing when he calls me for advice, which he does regularly when it regards … READ MORE

John Stamp June 11th, 2013

Transforming Your Online Experience at EMC World 2013

The 2013 EMC World event, hosted at The Venetian Hotel in Las Vegas May 6-9, proved to be a groundbreaking, productive, and highly entertaining week of knowledge sharing, networking, and celebration. With nearly 16,000 guests in attendance – including customers, partners and EMC employees from around the world … READ MORE

Holly Anderson May 24th, 2013
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