Here Comes the EMC Secure Remote Services (ESRS) “Virtual Edition”

Are you currently utilizing ESRS? If not, you’re missing out on a proactive and predictive customer service capability that is probably already included in your EMC warranty or maintenance agreement. ESRS establishes a two-way remote connection between EMC Customer Service and your EMC products that is secure, high-speed, … READ MORE

Ben Chused September 5th, 2014

Utilizing Search for Accurate Results

With the evolution of EMC’s portfolio there comes a great deal of content available to our customers and partners including knowledgebase articles, downloads, support tools, forums, and more. Leveraging EMC Online Support’s advanced search options can be a tremendous benefit for finding content that you are looking for … READ MORE

Ryan Amin September 4th, 2014

Get Connected with Proactive Capacity Alerts

Just over a year ago, I wrote a Support Community blog entitled Get Proactive! New Personalized Access to your EMC Product Info. This blog highlighted My Products, which was a new feature within the EMC Online Support site to access customized information, alerts, and advice. We’ve made a … READ MORE

Ben Chused August 22nd, 2014
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