Does it seem like no one is reading your posts?

Hi all Support Community members. With recent updates to our Jive platform we’ve seen some great new features and improvements. However, some of you may be wondering why your posts now seem to no longer get a reply or appear in the relevant product support forum. Well, this … READ MORE

Mark Browne June 20th, 2013

Big Data Trends

It’s time to rethink the who, what, where, why and how of big data. After a surge of important news in the past couple weeks, we’re approaching a period of relative calm and can finally assess how the space has evolved in the past year. Here are five … READ MORE

Karthik Badarinath June 14th, 2013

June Upgrades for Online Support: An Interview with Amy Tower

Customer Service Hero, Amy Tower, has been dedicated to the challenging effort of bringing evermore exciting user upgrades to our Online Support Site. As part of EMC’s ongoing mission to continuously improve our customers’ online self-service experience, the evolution of the Online Support Site has included major releases … READ MORE

Holly Anderson June 13th, 2013

Handy Customization Tips for the EMC Community Network!

Greetings EMC Support Community! In my last post I mentioned that I hoped to bring you periodic updates on the continuing evolution of the EMC Community Network (ECN), the Support Community, tips to improve your Support Community experience, and some of the very cool features you may not … READ MORE

Robert Fritz June 13th, 2013

Leveraging the Power of Customer Engagement

In this world of rapid change and complexity, EMC’s customers want immediate answers to their service and support questions.  They want us to meet them where they live, in real time, quickly provide the technical expertise they seek and engage with them in their local language. We’re faced … READ MORE

Sue Rich June 13th, 2013

Just CLOUD iT!

@The other day I received a call from my Uncle who is an orthopedic surgeon in Charles City, Iowa. He’s always been an accessible, wise mentor to me, therefore it is always a good thing when he calls me for advice, which he does regularly when it regards … READ MORE

John Stamp June 11th, 2013

Transforming Your Online Experience at EMC World 2013

The 2013 EMC World event, hosted at The Venetian Hotel in Las Vegas May 6-9, proved to be a groundbreaking, productive, and highly entertaining week of knowledge sharing, networking, and celebration. With nearly 16,000 guests in attendance – including customers, partners and EMC employees from around the world … READ MORE

Holly Anderson May 24th, 2013

Using Live Chat: ‘Problem or Question Type’ Guidance

EMC’s Live Chat continues to provide a positive support experience for customers that require immediate response to questions. The combination of quick response and technical expertise has driven EMC’s drive toward service excellence in any communication channel that our customers choose. The proof is the continued growth of … READ MORE

Jeffrey Cote May 21st, 2013

Customer Service Driving Knowledge Content

Background Customer Service technology, in general, has evolved to meet the demands of the changing demographic that it serves. Customers continue to adopt self-help options that provide speed of response and flexibility of consumption. Service practitioners continue to feed this appetite through tool development and intelligent services. New … READ MORE

Jeffrey Cote May 1st, 2013

Empowering Your Cloud

Everyone is talking about "The Cloud" and the promising world of "Big Data." But these concepts are brought into existence only by implementing and growing technical infrastructure. Without Symms and VNX’s — countless different array, parts, and cabling that comprise data infrastructure — "The Cloud" would be nothing … READ MORE

Emiliano Avellaneda April 30th, 2013

Social Support @ EMC

EMC’s Social Support Program strives to position EMC as a leader in world-class self-service by delivering engaging support-related content through multi-channel, multi-lingual social media. The Customer Service Innovation Team manages two social media spaces entirely dedicated to providing Social Support to our customers and partners: @EMCsupport on Twitter … READ MORE

Holly Anderson April 19th, 2013
Click to Load More