Customer Service Driving Knowledge Content

Background Customer Service technology, in general, has evolved to meet the demands of the changing demographic that it serves. Customers continue to adopt self-help options that provide speed of response and flexibility of consumption. Service practitioners continue to feed this appetite through tool development and intelligent services. New … READ MORE

Jeffrey Cote May 1st, 2013

Empowering Your Cloud

Everyone is talking about "The Cloud" and the promising world of "Big Data." But these concepts are brought into existence only by implementing and growing technical infrastructure. Without Symms and VNX’s — countless different array, parts, and cabling that comprise data infrastructure — "The Cloud" would be nothing … READ MORE

Emiliano Avellaneda April 30th, 2013

Social Support @ EMC

EMC’s Social Support Program strives to position EMC as a leader in world-class self-service by delivering engaging support-related content through multi-channel, multi-lingual social media. The Customer Service Innovation Team manages two social media spaces entirely dedicated to providing Social Support to our customers and partners: @EMCsupport on Twitter … READ MORE

Holly Anderson April 19th, 2013

Expanded Availability for Live Chat Support!

If you speak Chinese, Spanish or Portuguese and would like a quick response for your CLARiiON or Networker support needs, take advantage of our Live Chat Proof-of-Concept.  This uses auto translation which allows EMC to extend the hours of operation and provide the response in your preferred language. … READ MORE

Hien Ho March 22nd, 2013

Expanding Technology Discussions in the EMC Support Community

The one thing that can be said about technology is that it never stops evolving. And as EMC grows its market share, partnerships, and product portfolio, that leads to real-world intersections with other products on an increasing scale. So obviously there is a need to expand the conversations … READ MORE

Mark Browne September 25th, 2012
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