Customers Save Time with Optic Cable Cleaning

What is the Optics initiative? Both Dell EMC and our customers consume considerable time and effort to replace optics/SFPs in our switches, directors and storage arrays.  This expense in time, effort and product is frequently unnecessary.  The Optics initiative creates an opportunity to identify and to simplify these … READ MORE

Scott Ramsay January 6th, 2017

MyService360: Latest Enhancements & Quick Tips

You’ve asked.  We’ve listened.  In addition to the new functionality highlighted in our September guide, the following enhancements are now available in your MyService360TM dashboard for a more personalized and informative experience.  Read on to learn how to maximize your experience with these new features. Improved Service Request … READ MORE

Lauren Conti December 22nd, 2016

Online Support Company Administration Update

In the October Update blog post, we highlighted some of the ways our Customer Service teams have developed solutions to address customer concerns around their Online Support experience. As we continue to gather customer feedback in order to continuously improve your service and support experience, we are pleased … READ MORE

Holly Anderson December 11th, 2016

Remote Culture: Communication is Pivotal

Our Pivotal Support team uses Slack to communicate.  We have found this tool works well with our mix of co-located and remote team members.   It’s our command center; a virtual water cooler where we chat, pass code snippets, and links back and forth.  Slack is where we maintain … READ MORE

K Cunningham November 22nd, 2016

Online Support & MyService360 October Update

At Dell EMC, customers are our first priority and we are committed to your success.  Over the last few weeks, our Customer Service and Development teams have worked diligently to gather your feedback and develop solutions to address your key issues and concerns. We are pleased to share … READ MORE

Lauren Conti October 24th, 2016

Where to Go for EMC and Dell Social Support

On September 7th, EMC became part of Dell Technologies and our new company name became “Dell EMC," resulting in a global re-branding and refresh of our company identity by name, and look and feel, around the world. Our social media accounts across multiple social platforms (including Twitter, Facebook, … READ MORE

Holly Anderson September 29th, 2016
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