Beyond Service…

We all know Service is People. As a customer, you are experiencing good service when you are dealing with a friendly, efficient, skilled professional – this is the obvious. Beyond Service are also the values held by these professionals and instilled in their daily work. Emanuele Mazza was … READ MORE

Bernadette Paillaud April 29th, 2014

Leveraging the Power of Customer Engagement

In this world of rapid change and complexity, EMC’s customers want immediate answers to their service and support questions.  They want us to meet them where they live, in real time, quickly provide the technical expertise they seek and engage with them in their local language. We’re faced … READ MORE

Sue Rich June 13th, 2013

Explaining EMC’s Success in M&A

EMC’s considerable track record of success in acquiring and integrating technology companies attracts the interest of people who want to know why EMC is so successful with Mergers and Acquisitions (M&A). Here are answers to some of the most frequently asked questions:

Matt Olton June 6th, 2012

The Changing of the Guard

It was pretty interesting to read that the CEO of ATOS, Thierry Breton, was hatching a plan to get rid of email recently. It’s not a new idea. Jay Ellison the COO of US Cellular tried it in 2008 and someone by the name of “Jeremy Burton” started … READ MORE

Jeremy Burton December 14th, 2011
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