The Transformation to Agile Support

During the past several years, I have personally witnessed the emergence of a new generation of customers and employees who want to use web-based tools as their main way or one of several ways of interacting with us. The use of smart phones and tablets has proliferated into … READ MORE

Tony Kolish April 5th, 2012

Why We Planted a Flag in Utah

I recently returned from Draper, Utah, where EMC celebrated the grand opening of our newest global customer support center. We hosted customers and partners, and were joined by Utah Governor Gary Herbert, whose administration worked with us to help make the decision to locate in the Beehive State … READ MORE

Howard Elias March 19th, 2012
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