Online Support & MyService360 September Update

IMPORTANT NOTICE: As of September 17, 2016, we have transitioned to a new Service Request system resulting in modified or moved functionality across Online Support and MyService360TM. Please visit the guide to this release for tips and tricks on using some of the new capabilities.  Your service experience … READ MORE

Lauren Conti September 17th, 2016

The New Way to Manage Service Requests

Managing Service Requests is an essential part of a support professional’s day. At EMC, we strive to make this as easy and efficient as possible for everyone who takes part. Right now, managing SR’s can be accomplished from the Support Service Center, as well as with the Support … READ MORE

Jillian Loring November 6th, 2014

Accessing Support Forums from the Field

Support Forums are an important resource for anyone working with EMC products. Perhaps even more important is the ability to access forums while in the field – when you need them. EMC MOBILE offers a mobile-friendly way to access support forums and other ECN communities alike, wherever you … READ MORE

Jillian Loring October 14th, 2014
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