Online Support & MyService360 September Update

IMPORTANT NOTICE: As of September 17, 2016, we have transitioned to a new Service Request system resulting in modified or moved functionality across Online Support and MyService360TM. Please visit the guide to this release for tips and tricks on using some of the new capabilities.  Your service experience … READ MORE

Lauren Conti September 17th, 2016

ESRS v3 August Update: The New Docker” Edition + MFT 3.0″

Launched this year at EMC World 2016, the EMC Modern Customer Experience is transforming every aspect of the EMC customer experience. Combining EMC’s Big Data expertise, industry-leading technology, and award-winning service and support teams, EMC is working hard to rewrite the rules that have traditionally governed the customer … READ MORE

Ted Weil August 15th, 2016

Knowledge Articles in Online Support – New Enhancements

We have  introduced changes to our knowledgebase to improve your overall experience when searching for and viewing Knowledge articles in Online Support. Key Changes Include: The user interface when you view articles has been updated with a new layout and colors for ease of use and readability.  The … READ MORE

Ryan Amin February 16th, 2016

New Ways to Connect with EMC Customer Service

Every day, EMC’s global customer service teams work hard to provide you with the best product support available, 24/7 and in the language of your choice. Our dedicated experts can be reached in a variety of ways that you may not be familiar with, so we’d like to … READ MORE

Holly Anderson February 15th, 2016

What’s Your Problem?

Power-searching EMC Online Support Change is seldom easy. Even if the change is for the better… it’s still change.  There’s often a learning curve involved. And when the change affects something you do every single day, that curve can look steep. That can seem like a problem. But … READ MORE

Kay Stoner November 9th, 2015

New EMC Support Video Playlist Now Live on YouTube!

EMC Support – Now on YouTube! We at EMC Support are happy to announce EMC’s first-ever YouTube Playlist entirely dedicated to technical support! Now live on the EMC Corporation YouTube channel, we encourage you to Follow the channel so you can receive updates when new EMC Support videos … READ MORE

Holly Anderson October 26th, 2015

Online Support’s New Attachments Management Solution

I’m excited to announce a great new feature now available on EMC’s Online Support site: Attachments Management. As part of our ongoing investment in improving the service delivery experience for our customers, we have recently launched upgraded functionality on our Online Support site that has vastly improved your … READ MORE

Zaheer Sheikh October 21st, 2015
Click to Load More