Inspiring New Approaches To Customer Satisfaction With A Data Lake

EMC didn’t grow to be a $25 billion global technology leader without a keen focus on customer satisfaction. In fact, EMC has dedicated a program called Total Customer Experience (TCE) to drive continuous innovation in enhancing customer experience.  For example, one strategy has been for our customer service organization to … READ MORE

Mona Patel October 5th, 2015

Can Big Data Shape A Better Future? Quid is Paving the Way

World hunger, political conflict, business competition and other complex problems cannot be solved with mathematical algorithms measuring probabilities alone. However, by combining together human intelligence with the best artificial intelligence, the company Quid has built software that experts are calling the worlds first augmented intelligence platform. Using superior … READ MORE

Mona Patel March 7th, 2014

Addicted To Analytics – EMC’s Marketing Science Lab

Our CMO Jeremy Burton is a visionary, always at least three steps ahead of the pack. I identified this gift early on, recalling Jeremy’s ability to excite a very calm and composed Technology Marketing team at Oracle 12 years ago through innovative ideas. I knew he was on … READ MORE

Mona Patel April 11th, 2013

How Valuable is Facebook Data?

Facebook goes IPO this Friday. This milestone event has me thinking. With 900 million active users generating terabytes of data each day, how valuable is Facebook data? I do believe Facebook advertisers and application developer gain real value from Facebook data to in order to grow and stay … READ MORE

Mona Patel May 17th, 2012
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