MyService360: Latest Enhancements & Quick Tips

You’ve asked.  We’ve listened.  In addition to the new functionality highlighted in our September guide, the following enhancements are now available in your MyService360TM dashboard for a more personalized and informative experience.  Read on to learn how to maximize your experience with these new features. Improved Service Request … READ MORE

Lauren Conti December 22nd, 2016

Online Support Company Administration Update

In the October Update blog post, we highlighted some of the ways our Customer Service teams have developed solutions to address customer concerns around their Online Support experience. As we continue to gather customer feedback in order to continuously improve your service and support experience, we are pleased … READ MORE

Holly Anderson December 11th, 2016

Remote Culture: Communication is Pivotal

Our Pivotal Support team uses Slack to communicate.  We have found this tool works well with our mix of co-located and remote team members.   It’s our command center; a virtual water cooler where we chat, pass code snippets, and links back and forth.  Slack is where we maintain … READ MORE

K Cunningham November 22nd, 2016

Online Support & MyService360 October Update

At Dell EMC, customers are our first priority and we are committed to your success.  Over the last few weeks, our Customer Service and Development teams have worked diligently to gather your feedback and develop solutions to address your key issues and concerns. We are pleased to share … READ MORE

Lauren Conti October 24th, 2016

Where to Go for EMC and Dell Social Support

On September 7th, EMC became part of Dell Technologies and our new company name became “Dell EMC,” resulting in a global re-branding and refresh of our company identity by name, and look and feel, around the world. Our social media accounts across multiple social platforms (including Twitter, Facebook, … READ MORE

Holly Anderson September 29th, 2016

ESRS v3 August Update: The New Docker” Edition + MFT 3.0″

Launched this year at EMC World 2016, the EMC Modern Customer Experience is transforming every aspect of the EMC customer experience. Combining EMC’s Big Data expertise, industry-leading technology, and award-winning service and support teams, EMC is working hard to rewrite the rules that have traditionally governed the customer … READ MORE

Ted Weil August 15th, 2016

EMC Online Support and MyService360™ Updates

Delivering Even More Insight for Faster Action Since the launch of MyService360 at EMC World 2016, and the coinciding interface redesign of EMC Online Support, EMC Global Services has continued to modernize your customer service experience, offering personalized and proactive online service and product support. With continuous improvement … READ MORE

Holly Anderson July 29th, 2016

EMC Community Network Provides Opportunities for Growth

As community managers, we are often asked about the popularity and success of EMC’s Community Network (ECN) and the value it brings to our customers and our company. Recently I was asked “What is the purpose of running a product support forum? To reduce support engineers’ workloads? To … READ MORE

Yutaro Uehara April 12th, 2016

New Ways to Connect with EMC Customer Service

Every day, EMC’s global customer service teams work hard to provide you with the best product support available, 24/7 and in the language of your choice. Our dedicated experts can be reached in a variety of ways that you may not be familiar with, so we’d like to … READ MORE

Holly Anderson February 15th, 2016
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