New EMC Support Video Playlist Now Live on YouTube!

EMC Support – Now on YouTube! We at EMC Support are happy to announce EMC’s first-ever YouTube Playlist entirely dedicated to technical support! Now live on the EMC Corporation YouTube channel, we encourage you to Follow the channel so you can receive updates when new EMC Support videos … READ MORE

Holly Anderson October 26th, 2015

Japanese Support Community – Evolving With Our Customers

The Japanese Support Community on the ECN enables global customers to review and post technical questions and product tips regarding all EMC products. Over time, we have witnessed an evolution in forum activity and usage trends regarding some of EMC’s most-popular products. The line graph above shows how … READ MORE

Yutaro Uehara October 7th, 2015

What’s New in Search on EMC Online Support?

We’ve received a lot of feedback from Online Support users asking for enhanced search capabilities. On September 20, 2015, EMC Online Support implemented a Google search appliance (GSA) which lets us leverage the power of Google to extend our search capabilities on EMC Online Support. What’s Different about … READ MORE

Kay Stoner September 28th, 2015

E-LAB Redesigns ELN Based on Customer Feedback

In April of this year, we announced the 1-year anniversary of the E-Lab Interoperability Navigator (ELN) on the Support Community Blog, and shared details about its new and improved user interface and updated functionality.This month, we sat down again with Ronald Fenn, Program Manager and Lead Architect of … READ MORE

Holly Anderson July 31st, 2015

Embed CX Operations to Succeed!

In the book “Team of Teams”, General Stanley McChrystal describes how the Joint Special Operations Task Force (JSOTF), of which he took command in 2004, was transformed to respond to the unorthodox battle tactics deployed by Al Qaeda in Iraq. After repeated failures, he and his staff discarded … READ MORE

Brad Barker July 1st, 2015

Navigating Through Documentation on Online Support

The EMC Online Support portal provides multiple ways for you to find and view content. In this article, we will navigate through documentation to quickly find the specific document that you need. Searching for documentation through Online Support using the “Support by Products” page is an effective way … READ MORE

Holly Anderson May 5th, 2015

New Updates for EMC’s E-Lab Interoperability Navigator!

What if you could access everything you ever needed to know about interoperability, all in one place? Well, the time has come! I recently sat down with Ronald Fenn, Sr. Program Manager and Lead Architect for the EMC E-Lab Interoperability Navigator (ELN), to discuss the latest release scheduled … READ MORE

Holly Anderson January 8th, 2015
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