Introducing EMC’s New Spanish Support Community!

EMC continually strives to serve our global customers in the channel and language of your choice. Despite the fact that many EMC customers (and employees, including myself!) are accustomed to using English as a second language, the ability to access support content in our native language makes getting … READ MORE

Roberto Araujo September 3rd, 2013

Tour de Service #1: Into the Wild with the VMAX CRUcodile Hunter

Welcome to the Tour de Service! This blog covers some of the most exciting service topics. Click here to view the Tour de Service multi-media blog to maximize your adventure experience—meet Steve, VMAX technical expert aka the ‘CRUcodile Hunter’! Today’s tour showcases the VMAX CRU capability. First things … READ MORE

Nishita Roy July 23rd, 2013

Leveraging the Power of Customer Engagement

In this world of rapid change and complexity, EMC’s customers want immediate answers to their service and support questions.  They want us to meet them where they live, in real time, quickly provide the technical expertise they seek and engage with them in their local language. We’re faced … READ MORE

Sue Rich June 13th, 2013

Using Live Chat: ‘Problem or Question Type’ Guidance

EMC’s Live Chat continues to provide a positive support experience for customers that require immediate response to questions. The combination of quick response and technical expertise has driven EMC’s drive toward service excellence in any communication channel that our customers choose. The proof is the continued growth of … READ MORE

Jeffrey Cote May 21st, 2013

Empowering Your Cloud

Everyone is talking about "The Cloud" and the promising world of "Big Data." But these concepts are brought into existence only by implementing and growing technical infrastructure. Without Symms and VNX’s — countless different array, parts, and cabling that comprise data infrastructure — "The Cloud" would be nothing … READ MORE

Emiliano Avellaneda April 30th, 2013

Social Support @ EMC

EMC’s Social Support Program strives to position EMC as a leader in world-class self-service by delivering engaging support-related content through multi-channel, multi-lingual social media. The Customer Service Innovation Team manages two social media spaces entirely dedicated to providing Social Support to our customers and partners: @EMCsupport on Twitter … READ MORE

Holly Anderson April 19th, 2013

Expanded Availability for Live Chat Support!

If you speak Chinese, Spanish or Portuguese and would like a quick response for your CLARiiON or Networker support needs, take advantage of our Live Chat Proof-of-Concept.  This uses auto translation which allows EMC to extend the hours of operation and provide the response in your preferred language. … READ MORE

Hien Ho March 22nd, 2013
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