You Can’t Lose When You Commit to Customers

I recently attended the Technology Services World (TSW) 2014 Service Transformation conference in Las Vegas, where I had the opportunity to meet with IT industry peers to share insights and knowledge. I’m happy to report that EMC was recognized for its continued dedication to its Total Customer Experience (TCE) program … READ MORE

Kevin Roche November 18th, 2014

The Key to Keeping Customers? Big Data

By integrating customer experience information and demonstrating how customer intelligence translates into value through improved customer experiences, companies can use Big Data and Big Data analytics to uncover truths they didn’t even know existed and optimize their business outcomes. I recently wrote an article for Fortune.com which focuses on applying … READ MORE

Jim Bampos October 12th, 2012
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