Dell World always seems to mark some significant change in my career here at Dell. Last year, I had just joined the Dell Global Support & Deployment team to work on our Enterprise Support portfolio. Now, I’m working on Enterprise Deployment, which has deepened my understanding of our IT lifecycle services and how they combine to make it easy for you to achieve your business goals.
Recently, Jim Roth, Dell Global Support & Deployment Product Group Executive Director, talked to Debbie Fischer at Outsourcing Center about keeping your IT healthy. Jim said:
Within our ProSupport Enterprise Suite, we have a robust support model that incorporates proactive capabilities and predictive modeling to lower the customer effort required to quickly address issues and even prevent problems from occurring in the first place.
Our internal data tells us that customers who use Dell Deployment Services have fewer issues. With extensive deployment experience, our highly skilled experts have identified best practices to optimize your IT infrastructure so you can transform your IT investments into strategic advantages. You could say that if prevention is the best support, then deployment done right is the best prevention.
This year, I’m supporting our hands-on deployment lab (HOL7, “Simplifying the configuration and deployment of converged infrastructures with Dell’s new technology and solutions”). Here, you can hear about our IT lifecycle services (consulting, deployment, education, and support) from Product Manager Joseph Frederick, and then enjoy a deep dive into deployment with Systems Integration Consultant Rui Da Rosa.
From servers to storage to networking, Rui will share his 20+ years of expertise to help you proactively manage your existing infrastructure as well as adopt and efficiently implement new technology with confidence. Bring your questions and grab a seat at one of these lab sessions:
- Wednesday 8:30 a.m., noon, 1:30 p.m., and 3:00 p.m.
- Thursday 8:30 a.m. and 9:45 a.m.
Visit our experts in the expo and customer experience, and come learn more at our other sessions:
MT59, “Through the customers’ eyes: A complete end-to-end support story”
- Wednesday noon
- Thursday 10:00 a.m.
HOL8, “Transform IT operations with support services tools”
- Wednesday 8:30 a.m., noon, 1:30 p.m., and 3:00 p.m.
- Thursday 8:30 a.m. and 9:45 a.m.
Test drives and demos for ImageAssist, the latest technology for creating and maintaining corporate images, will be held in the HOL8 lab room:
- Wednesday 1:00 to 1:30 p.m. and 4:00 to 5:00 p.m.
- Thursday 10:30 to 11:30 a.m.
Channel track, “Happy customers and higher margins: Multiply your impact with the services that work for you from Dell”
- Wednesday 8:30 a.m.
- Thursday 8:30 a.m.
I hope you are heading to Austin for the full Dell World experience. Make sure you download our mobile app for the most up-to-date information on session times and locations. If you will not be in Austin, Dell World 2014 will also be live streaming.
Talk to your Sales Representative to learn more about our broad portfolio of IT lifecycle services or to schedule a tour of our operations next time you are in the Austin area. If you are on Twitter, follow me and @DellProSupport. And, reach out to @DellCaresPro (for enterprise support) and @DellCares (for end-user support) when you need assistance.