VxRail is Holding an ACE

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I’m here in Las Vegas for Dell Technologies World and I think it’s an absolutely fitting location to let everyone know that VxRail is getting ready to flip over its ACE. However, unlike the mythical ace of spades, VxRail Analytical Consulting Engine, or ACE, gives you the winning hand in your VxRail environment every time. And VxRail ACE, with its cloud connectivity to the VxRail HCI System Software, is a great tie to the Dell Tech Cloud story we announced yesterday.

As IT becomes more complex, it’s time to shift the odds from the house to your favor. Dell EMC ACE actively monitors and provides management guidance for the entire hyperconverged stack. Leveraging artificial intelligence and infrastructure machine learning, VxRail ACE will drive increased operational efficiencies through automation.

As a virtual infrastructure administrator, you’re still playing your hand but you can count on VxRail ACE to be aware of the way things should be done, such as ensuring healthy capacity utilization rates and forecasting resource consumption to keep your HCI stack operating at peak performance; ready for future workloads.

Improving Your Odds

Unlike in Las Vegas, VxRail ACE gives you best practices so you always have more than luck on your side when managing your IT environment. VxRail ACE uses a data lake, with historical data of how customers are using VxRail, and machine learning to identify ways to optimize configurations and streamline infrastructure management. VxRail ACE can help you tackle day-to-day management while keeping an eye out on the horizon so you can make informed decisions – and the more hands that get played, the smarter VxRail ACE gets.

Winning at cards is all about knowing the odds. In Las Vegas, the house always has the advantage. That’s not the case with VxRail ACE in your hand. VxRail ACE can show you the odds of going over capacity. The odds of needing additional performance. The odds that upgrading VxRail to the latest version will enhance your IT environment and business and even detect anomalies in your environment and learn from them.

Doubling Down on ACE

VxRail ACE can help predict future storage capacity requirements

VxRail ACE is an extension of the VxRail HCI System Software that leverages an Adaptive Data Collector (ADC) and using Dell EMC Secure Remote Support (SRS), collects telemetry including events, alarms, utilization and more from the VxRail clusters for processing and analytics in our secure cloud-based data lake. Here our analytics compute engines analyze the data to produce valuable information that you can view for your entire VxRail estate and act on, along with an associated health score for each and every cluster and associated telemetry.

Moreover, as we move forward, we will be doubling down on the functionality delivered in ACE. Our vision for VxRail ACE is to offer action in addition to insights, as future functionality will allow it to troubleshoot issues saving IT valuable time.

And like a professional player coaching you, VxRail ACE is currently in use by Dell EMC Services to ensure system and version accuracy across the install base, including monitoring vitals such as installed OS and physical configurations to start so that you always have another set of eyes helping you play your best hand. Being able to detect anomalies and trend data to create projections reduces manual oversight while increasing service uptime.

ACE Part of a Full House of VxRail Software

VxRail ACE is a key component of VxRail HCI System Software

Since you can’t win the pot with a single card, VxRail gives you a full house with VxRail HCI System Software. Further, the Dell EMC VxRail turnkey experience offers full stack integration – control from top to bottom, of software and hardware together – for a consistent, deeply integrated VMware environment. VxRail goes even further to deliver even more highly differentiated features and benefits based on the VxRail HCI System Software, the orchestration engine for unique automation, integration, management, analytics, and extensions for VxRail environments, which is unique to VxRail and automates deployment, delivers complete lifecycle management, and facilitates key upstream and downstream integration points that create a truly better together experience with VxRail as the foundation.

Best of all, We’re Sharing our ACE with you

VxRail ACE will be available for early access at the end of May. We’re making it available to you to try out at no charge. That’s right, there’s no ante to get access to our ACE. This means there’s no additional software or hardware to install. Everything is delivered via a user-friendly, fully customized portal available through your Service 360 accounts. Why are we doing it this way? We know we have invaluable expertise in our customers. We want to collaborate with you to ensure you’re vested in the development of VxRail ACE so it gives you the value you need. We’ll be working on a continuous innovation/continuous development (CIDC) cadence so you’ll always have the latest and greatest features at your fingertips

Make sure you always have a winning hand. Learn more about VxRail, VxRail ACE and VxRail HCI System Software during Dell Technologies World at booth #235 or at www.dellemc.com/vxrail.

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Last week I was interviewed by The Economist on the role of IT in the connection between companies and customer expectations. While I believe it can give businesses the best flexibility to respond to ever-changing customer expectations, I also think a more holistic view on big data is needed to shape their experience and make it more personal.

Taking advantage of the data generated in our companies is a priority. High-quality data management enhances our knowledge and adds value to decision-making. It even allows us to anticipate future challenges. However, we’re only just peeling the first layer of the onion in terms of the data that we currently hold. The coming years will get challenging in data management given that, worldwide, big data market revenues for software and services are estimated to increase from $42bn in 2018 to $103bn in 2027. Data will be ever more relevant, shedding light on customers, their experience with a company and, if we look closely, we can adjust our company’s own processes, service and technology accordingly.

Reshape the organization around experience

According to Gartner’s ‘Customer Experience in Marketing’ Survey, 81% of companies will mostly or completely compete on the basis of Customer Experience in two years’ time. Yet only 22% say their Customer Experience efforts have exceeded customer expectations.

Whenever a consumer interacts with a company, he or she is providing us with valuable information about what (s)he thinks and feels in relation to the company. It’s our goal to capture these tendencies in order of preference and develop a specific experience for each individual consumer. Setting up a system with a single source of truth for all data can thus enable fine profiling.

It’s only through profiling and segmentation that we are able to design the ultimate customer experience. Big data presents a unique opportunity for the detection of segments. Based on the collected data, we reorganize our companies around customer segments and adapt technology to 1) appropriately capture data and 2) enhance what we know about our segments. Big data enables deeper and more granular customer segmentation than ever before.

AI tuned to the consumer

As the urge for personalization grows because of the desire for more control in the face of information overload, big data makes it possible to predict what a person is most interested in by combining the loads of data we collect on a person and the use of artificial intelligence.

Analytics and Artificial Intelligence (AI) can discover hidden correlations or help companies create pinpoint service offers expressly tailored to the individual. This is, of course, a huge benefit to any company trying to sell online.

Big data and AI also play a big role in improving the products companies produce. Callaway Golf is collecting data on how their golf clubs are used and is coupling that with AI capabilities to design the product in a way that suits the player better. Another fine example is our partnership with Gustave Roussy. Through a holistic IT transformation, this comprehensive cancer center is able to decrease the time required to add value to clinical and academic data, provide access to these insights anytime, anywhere, through secure applications, and push the boundaries of scientific research by applying AI.

Personify technology

We live in a new era of human-machine partnerships. With the advent of new technologies such as AI, Machine Learning, Blockchain and the Internet of Things, this relationship has become much more complex.

We need to tailor this partnership to our company so that we can provide a more personal service. To achieve the maximum effect from AI’s potential, organizations need to understand that authenticity and transparency are key if companies want to maintain their customers’ trust.

It comes down to making the distinction: a number of interactions can perfectly be handled by machines but, for some interactions, only a real human representative can perform the necessary work. As great as technology can be, it doesn’t replace our basic need for human intimacy.

This partnership also gives companies the opportunity to reflect on what makes our customers choose our services and tailor our machines to personalize that choice.

Want to read more? Discover our data capital hub at The Economist or dive into the interview here.

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