Hello All, We have just completed our November 2014 release, including many new enhancements and features that will improve the use of the online support site for you. I encourage you to view our release overview video which highlights some of our major enhancements. The key features include: … READ MORE
Managing Service Requests is an essential part of a support professional’s day. At EMC, we strive to make this as easy and efficient as possible for everyone who takes part. Right now, managing SR’s can be accomplished from the Support Service Center, as well as with the Support … READ MORE
The My Support >My Products area of Online Support provides a consolidated view of your EMC infrastructure with detailed product and configuration data, including proactive alerts for the following: Technical and security advisories Warranty and/or maintenance contract expiration Code level upgrade recommendations However, to … READ MORE
Support Forums are an important resource for anyone working with EMC products. Perhaps even more important is the ability to access forums while in the field – when you need them. EMC MOBILE offers a mobile-friendly way to access support forums and other ECN communities alike, wherever you … READ MORE
EMC is a huge company. We have thousands of customer interactions every day. So why should you believe that what you have to say about your EMC experience really makes a difference? Here are three reasons that will hopefully illustrate that your feedback really matters. 1) EMC CARES … READ MORE
EMC Online Support offers you the ability to initiate a live chat and or submit a service request in seconds from the “My Products” area of Online Support. To access My Support > My Products: (1) Hover on the “Support” tab on support.emc.com and click on “My Support.” … READ MORE
Dell EMC Online Support offers you the ability to set up proactive email notifications regarding the products for which you would like to receive information. You can manage your notifications by: 1. Clicking the “Preferences” link in the upper-right corner of any Online Support page. & … READ MORE
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The information that you see on support.EMC.com is based on which sites your account has access to. All of your company’s products are tied to a unique site ID, so if you do not have access to this site ID you will not be able to see information … READ MORE
Are you currently utilizing ESRS? If not, you’re missing out on a proactive and predictive customer service capability that is probably already included in your EMC warranty or maintenance agreement. ESRS establishes a two-way remote connection between EMC Customer Service and your EMC products that is secure, high-speed, … READ MORE
With the evolution of EMC’s portfolio there comes a great deal of content available to our customers and partners including knowledgebase articles, downloads, support tools, forums, and more. Leveraging EMC Online Support’s advanced search options can be a tremendous benefit for finding content that you are looking for … READ MORE
Just over a year ago, I wrote a Support Community blog entitled Get Proactive! New Personalized Access to your EMC Product Info. This blog highlighted My Products, which was a new feature within the EMC Online Support site to access customized information, alerts, and advice. We’ve made a … READ MORE