EMC’s Live Chat continues to provide a positive support experience for customers that require immediate response to questions. The combination of quick response and technical expertise has driven EMC’s drive toward service excellence in any communication channel that our customers choose. The proof is the continued growth … READ MORE
Background Customer Service technology, in general, has evolved to meet the demands of the changing demographic that it serves. Customers continue to adopt self-help options that provide speed of response and flexibility of consumption. Service practitioners continue to feed this appetite through tool development and intelligent servi … READ MORE
Everyone is talking about "The Cloud" and the promising world of "Big Data." But these concepts are brought into existence only by implementing and growing technical infrastructure. Without Symms and VNX’s — countless different array, parts, and cabling that comprise data infrastructure — "Th … READ MORE
EMC’s Social Support Program strives to position EMC as a leader in world-class self-service by delivering engaging support-related content through multi-channel, multi-lingual social media. The Customer Service Innovation Team manages two social media spaces entirely dedicated to providing Social Support to our customers and pa … READ MORE
If you speak Chinese, Spanish or Portuguese and would like a quick response for your CLARiiON or Networker support needs, take advantage of our Live Chat Proof-of-Concept. This uses auto translation which allows EMC to extend the hours of operation and provide the response in your preferred language. … READ MORE
“Be the change that you wish to see in the world” – Mahatma Gandhi Greetings and welcome to the first of what I hope are many communications with you on topics relating to our support community and its ongoing evolution. As my goals are to provide you with … READ MORE
The one thing that can be said about technology is that it never stops evolving. And as EMC grows its market share, partnerships, and product portfolio, that leads to real-world intersections with other products on an increasing scale. So obviously there is a need to expand the conversations … READ MORE
On the 16th January we launched Ask the Expert for the Support Community. Since then it’s been a busy schedule and we have had forum discussions, a Live event (with another on the way) and a Webinar. Events are continuing to run and to that end we have … READ MORE
Just letting you know that the EMC Online Support Community Ask the Expert Series has officially launched: Ask the Expert: VNXe front-end Network Configurations with VMware We are looking forward to this being an engaging event.We also wanted to let you know that we will be seeking Experts … READ MORE