Welcome to the Tour de Service! This blog covers some of the most exciting service topics. Click here to view the Tour de Service multi-media blog to maximize your adventure experience—meet Steve, VMAX technical expert aka the ‘CRUcodile Hunter’! Today’s tour showcases the VMAX CRU capability. First things … READ MORE
In 2012, cloud computing became a much bigger trend in the business and networking world. IDC have predicted a 130% increase in cloud computing by 2016, meaning an increase to $43 billion. Here are some of the five trends to look out for that are coming in 2013 … READ MORE
I recently sat down with EMC Customer Service Hero, Peter Hunt, to explore the exciting release of the new Mobile Support App for Android, rolling out later this summer. Taking the online support experience to a mobile environment is no easy task, and reflects EMC’s commitment to extending … READ MORE
Did you know that Live Chat is available in Spanish for the following products: CLARiiON, Content Server, SYMMETRIX, VNX, VNXe and most recently Networker using AutoChat? EMC Live Chat provides a high-touch communication channel that enables you to engage directly with an EMC technical product specialist for quick … READ MORE
Hi all Support Community members. With recent updates to our Jive platform we’ve seen some great new features and improvements. However, some of you may be wondering why your posts now seem to no longer get a reply or appear in the relevant product support forum. Well, this … READ MORE
It’s time to rethink the who, what, where, why and how of big data. After a surge of important news in the past couple weeks, we’re approaching a period of relative calm and can finally assess how the space has evolved in the past year. Here are five … READ MORE
Customer Service Hero, Amy Tower, has been dedicated to the challenging effort of bringing evermore exciting user upgrades to our Online Support Site. As part of EMC’s ongoing mission to continuously improve our customers’ online self-service experience, the evolution of the Online Support Site has included major releases … READ MORE
Greetings EMC Support Community! In my last post I mentioned that I hoped to bring you periodic updates on the continuing evolution of the EMC Community Network (ECN), the Support Community, tips to improve your Support Community experience, and some of the very cool features you may not … READ MORE
In this world of rapid change and complexity, EMC’s customers want immediate answers to their service and support questions. They want us to meet them where they live, in real time, quickly provide the technical expertise they seek and engage with them in their local language. We’re faced … READ MORE
Many of our customers have been asking us to provide more proactive, actionable guidance about their unique blend of EMC products. We listened closely and just launched some really cool new features that expose a rich set of personalized, proactive data to all of our customers (with partner … READ MORE
@The other day I received a call from my Uncle who is an orthopedic surgeon in Charles City, Iowa. He’s always been an accessible, wise mentor to me, therefore it is always a good thing when he calls me for advice, which he does regularly when it regards … READ MORE
The 2013 EMC World event, hosted at The Venetian Hotel in Las Vegas May 6-9, proved to be a groundbreaking, productive, and highly entertaining week of knowledge sharing, networking, and celebration. With nearly 16,000 guests in attendance – including customers, partners and EMC employees from around the world … READ MORE