EMC Secure Remote Support (ESRS) enables 24×7 proactive remote monitoring and repair of customer EMC products. If a problem or potential problem is identified, a system-generated alert is transmitted through the ESRS connection to EMC Customer Service. Authorized EMC personnel quickly analyze the situation, and if necessary will … READ MORE
Welcome to the Tour de Service! This blog covers some of the most exciting service topics. Cool Tools: VNX & VMAX Health Checks This tour covers two great customer-executable capabilities—the VNX & VMAX health check tools. These tools can help you more proactively monitor the health of your … READ MORE
Hello EMC Support Community! As you may have noticed in the Infrastructure Management support forums, we’re in the process of realigning the forums to bring you a better experience and more logical organization. We are constantly assessing optimal community alignment, health, and customer experience. The changes to the … READ MORE
A selection of blogs from the EMC Elect are grouped here. For instructions on how to get a feed of EMC Elect blogs, see this post Product Announcements: VNX and Vblock New EMC VNX Series Features by Menno de Liege VCE Announces New Vblock Offerings by Dave Henry … READ MORE
EMC continually strives to serve our global customers in the channel and language of your choice. Despite the fact that many EMC customers (and employees, including myself!) are accustomed to using English as a second language, the ability to access support content in our native language makes getting … READ MORE
It’s here! We are excited to announce that the NEW EMC Support App V1.1 for Android is now available for download on Google Play and offers exciting new features and functionality that will make your mobile support experience fast, easy, and secure. With the EMC Support App for … READ MORE
As mentioned in one of my previous blogs, EMC has added a new translation technology that enables us to extend the hours of availability for our cutting-edge Live Chat capability in your preferred language to 24×5 between Sunday 7 PM and Friday 4 PM (ET). I am excited … READ MORE
Greetings EMC Support Community! Did you know that there is a cool and easy way to view the first few lines of many discussions at once? Here’s a way to quickly scan through several discussion questions in a single glance, so you can determine which ones you would … READ MORE
As I have shared in previous posts, the Customer Service team analyzes a lot of information to determine where trends are developing so we can react proactively. With the rollout of VNX in early 2011, it was evident that we needed to invest more knowledge content around the … READ MORE
A selection of blogs from the EMC Elect are grouped here. For instructions on how to get a feed of EMC Elect blogs, see this post. Backup Notify Me – Preston de Guise Avamar: Gym Built Version – Preston de Guise Note: Did you catch the Backup to … READ MORE
A Glance at the Chinese Support Community As part of EMC’s multilingual support communities and the first non-English community on ECN, the Chinese Support Community has been growing quickly since its full launch in May 2012 and continues to gain momentum. With excellent operation, effective adoption, and good … READ MORE
Since becoming more involved with the EMC Support Community, Ask the Expert, and EMC Elect over the past year, I’ve been amazed by the passion of our online community. The time and energy you – our customers, partners, and employees – dedicate to helping your peers is truly … READ MORE