There are countless technical communities online today. The EMC Community Network is just one of them! Why do they exist? Why are technical communities so popular? A typical answer might be: “From a user’s point of view, a community is a place to share information, collaborate and gain … READ MORE
Today at EMC, we are taking a huge step forward in modernizing … READ MORE
This isn’t about Buddhism or Spirituality, Wicca or even magic. The Ask the Expert program is looking to connect, engage and unite with the ECN community at a more proactive and deeper level. Four years ago our management realized the importance of exposing our top experts to the … READ MORE
Enterprise data center managers are constantly trying to keep up with tremendous growth in their data storage requirements, while complying with stringent requirements for application availability. In addition, these organizations face increasing pressure to maximize application density while avoiding problems that could lead to busin … READ MORE
EMC has long recognized service & support as the most important criteria that customers use when selecting a storage vendor or solution. Since our inception, we have focused on growing a world class service organization. To continue to provide a high level of service & support to our … READ MORE
Your EMC MOBILE Companion Just in time for #EMCWorld, the EMC MOBILE app for iOS and Android will be releasing a new and improved version on May 1st. A favorite among EMC customers, the EMC MOBILE app will feature exciting new support features and functionalities with its v.3.2 … READ MORE
As community managers, we are often asked about the popularity and success of EMC’s Community Network (ECN) and the value it brings to our customers and our company. Recently I was asked “What is the purpose of running a product support forum? To reduce support engineers’ workloads? To … READ MORE
There are some incredibly exciting launches that we have planned, that will transform the EMC customer experience and give EMC customers fantastic new capabilities that will – in a nutshell – help them to do what they do, better. But to maximize the value of the EMC Modern … READ MORE
We’ve already introduced who Remote Proactive is and what we do; Let’s talk a bit more about one of the activities we support: Isilon OneFS upgrades. OneFS upgrades contain fixes, security updates and add new features, such as OneFS 8.0’s Constant Availability feature which helps make Node Firmware … READ MORE
EMC Support contains a wealth of information about our many products. There are hundreds of thousands of documents, downloads, and other assets available for searching. It can feel like you’re searching for a needle in a haystack, at times. EMC Support has a number of tools you can … READ MORE
We have introduced changes to our knowledgebase to improve your overall experience when searching for and viewing Knowledge articles in Online Support. Key Changes Include: The user interface when you view articles has been updated with a new layout and colors for ease of use and readability. The … READ MORE
Every day, EMC’s global customer service teams work hard to provide you with the best product support available, 24/7 and in the language of your choice. Our dedicated experts can be reached in a variety of ways that you may not be familiar with, so we’d like to … READ MORE