Support Forum Trends As community manager of the Japanese Support Forum on the EMC Community Network, I have observed a number of behavioral trends regarding our users and how our customers consume our content. Below is the Product Lifecycle Model I create based on my three-years of experience … READ MORE
The E-Lab Interoperability Navigator (ELN) is a free, online tool available to all EMC customers. This newly-redesigned site is home to the EMC Support Matrix – a searchable collection of defined interoperable components and solutions for EMC products. You can search the site using advanced or guided queries, … READ MORE
Upgrading Product Operating Environment with Remote Proactive Services First off you’re going to think – “Hold on a second, what exactly is Product Operating Environment”. You might need to head over to Product Warranty and Services Descriptions for a refresher but in more specific terms it’s your Symmetr … READ MORE
Hello again Support community!! You may be just getting started with an Isilon cluster and need a little help on how to setup a network share to begin some testing. This share setup process does not require the cluster to be joined to a domain and will work … READ MORE
Hello All! Recently, I was asked to do a demonstration of the product alias feature of online support. As a result I took some time to create this <4 minute video that will show you how to use the product alias feature. As a recap, here was the … READ MORE
Hello again Support Community! Katie, Shane, and Dave here with some tips, tricks, and gotchas for opening an SR with Support and moving your issue to resolution quickly and accurately. First off, what DOES Support need in order to start troubleshooting your issue? The best information to include: … READ MORE
EMC Secure Remote Services (ESRS) opens the doors to a world of benefits available only to EMC Customers. Today, EMC Customers can enjoy: Higher levels of availability Up to 5x faster issue resolution times Secure remote dial-in-support Comprehensive access control and event logging But that’s just the tip … READ MORE
Power-searching EMC Online Support Change is seldom easy. Even if the change is for the better… it’s still change. There’s often a learning curve involved. And when the change affects something you do every single day, that curve can look steep. That can seem like a problem. But … READ MORE
EMC Support – Now on YouTube! We at EMC Support are happy to announce EMC’s first-ever YouTube Playlist entirely dedicated to technical support! Now live on the EMC Corporation YouTube channel, we encourage you to Follow the channel so you can receive updates when new EMC Support videos … READ MORE
I’m excited to announce a great new feature now available on EMC’s Online Support site: Attachments Management. As part of our ongoing investment in improving the service delivery experience for our customers, we have recently launched upgraded functionality on our Online Support site that has vastly improved your … READ MORE
REFRESHER TIME! We released the product groups feature in November 2014 (Link to my original blog). We heard from our customers that they were looking for an easier way to initially create product groups. Well, we listened and recently have made some changes to the way you can … READ MORE
Hello again Support Community! At EMC Isilon, we are working hard to provide the best self guided troubleshooting optios to our customers, and we have made a big step in getting there: The Isilon Customer Troubleshooting Guides. These guides were written by our coaches and subject matter experts … READ MORE