I’m pleased to announce the March 9 release of EMC Secure Remote Services (ESRS) version 3.04. For those of you who aren’t familiar with ESRS, please take a moment to review this new three-minute demo that discusses the features and benefits of ESRS, and explains why ESRS is … READ MORE
We’re excited to announce a new series of How-To Videos for ViPR Controller, now available to all customers and partners! These videos enable users to get started on their own with core ViPR Controller functionally, while also giving you a peek into some of the professional service offerings … READ MORE
Having a problem recognizing and differentiating your EMC products within your EMC install base? Fear no more, with the recent Product Alias feature release on the EMC Online Support Site, you can now assign your own custom names that you can easily remember and associate with to serialized … READ MORE
Throughout EMC’s Online Support site, there is a great deal of content available to our customers and partners including knowledge base articles, downloads, support tools, forums, and more. Leveraging EMC Online Support’s “Support by Product” pages can be a tremendous benefit for finding all content related to … READ MORE
2014 has seen numerous local initiatives whereby our EMEA Customer Service teams engaged into supporting local communities. The EMC Gives Back campaign has inspired numerous employees and encouraged them to get involved. Some actions were already featured here early in 2014. Here are a few highlights on more … READ MORE
I hope you have had a chance to utilize our new product groups functionality that was released just a few months ago. This new functionality provides a wide range of benefits, including the ability to set up and customize your service request email notifications. After setting up a … READ MORE
What if you could access everything you ever needed to know about interoperability, all in one place? Well, the time has come! I recently sat down with Ronald Fenn, Sr. Program Manager and Lead Architect for the EMC E-Lab Interoperability Navigator (ELN), to discuss the latest release scheduled … READ MORE
EMC Online Support enables you to customize your user experience when using Service Center for creating and managing your service requests. You can access your service request settings by visiting the ‘Service Center’ tab on the Account Settings and Preferences page. To edit your preferences for the various … READ MORE
“Understanding IT infrastructure more makes everyone around you happy!” This is our motto. Why? If the Japanese support forum participants acquire good IT knowledge around/through EMC products, they can fix minor issues immediately and address major issues quickly with the help of EMC support engineers. Customers and partn … READ MORE
As of November 8th 2014, you now have the ability to create custom product groups across your company. Use My Product Groups to define a custom list of products to fit your business needs. These groups can be used as pick lists for key Online Support functional areas … READ MORE
It has been awhile since our last tour, but hopefully the wait will be worth it. Today we travel not to a distant land, but rather to an intriguing location that only select people are fortunate to see–I have an exclusive backstage pass to experience the inner workings … READ MORE