The IT industry requires very knowledgeable professionals able to rapidly adapt to an ever evolving technology. Over the past decades, customers have been used to work in their data centers with a predominantly male population. Still female professionals choose Customer Service as a career. Listen to eight Customer … READ MORE
Gender diversity – and diversity overall – is high on many companies’ agenda, for very good reasons: it’s a win-win all over. Employees show higher motivation in a diverse team, teams are more successful and so is the employer. A company looking for candidates can be very creative … READ MORE
EMC Ireland COE is delighted to share our 2013 Sustainability Report with you. The report highlights, amongst other sustainability items, our involvement in the local community and some of the great work being done by our employees. To view a copy of the Sustainability Report please click here.
Since launching our new and improved Online Support site (support.emc.com) in May of 2012, EMC has continued to build on a portfolio of features and improve ease of use. Last June, we revamped navigation and introduced Proactive Service capabilities under My Support>My Products, providing a simplified view of … READ MORE
By now, most of you are aware of the engaging conversations that take place on each of our Ask the Expert (ATE) events on the ECN. A couple of years ago, soon after the launch of the Chinese support community and due to the popularity of the ATE … READ MORE
Latest update since the initial blog post “Customers First! EMC UK/France Join Up for Great Causes”. Early 2014, the French Customer Service team announced a partnership with the Non-Profit Organisation “Vaincre la Mucoviscidose” (fighting cystic fibrosis): for every customer responding to the Customer Satisfac … READ MORE
We all know Service is People. As a customer, you are experiencing good service when you are dealing with a friendly, efficient, skilled professional – this is the obvious. Beyond Service are also the values held by these professionals and instilled in their daily work. Emanuele Mazza was … READ MORE
We are happy to announce that Version 3.0 of the EMC Support App is now available for both iOS and Android devices! With this new release, customers and partners can now create and share service requests and quickly view all service requests for their sites. EMC employees can … READ MORE
Bill Jobs is the most brilliant member of the smartest team in a leading organization. Today he’s closing yet another large deal to implement his company’s Cloud based warehouse management system in a premium environment. But he’s running late… While he had preferred to do the final demo … READ MORE
“Customers First” comes at the very top of the core values in EMC’s credo. This is well illustrated in Customer Service with very regular Customer Satisfaction Surveys sent to our customers once they had an onsite intervention with Field personnel involvement. The results of these surveys are key … READ MORE
As part of EMC’s commitment to continuous improvement of your overall service experience, we recently announced our plans to align Data Domain support processes and tools with EMC standards. We are proceeding according to plan and will complete the alignment on February 9, 2014. The changes will provide … READ MORE
On our last tour, we traveled to stunning Italy. Today’s adventure takes us to a special place, but not one you can visit by plane or train. Today we journey into the heart and mind of one person with two gifts—the important perspective of an EMC customer, as … READ MORE