Raison d’être of a Support Community
In September 2016, we became a member of Dell Technologies. When I … READ MORE
Solutions & Services: Support
Customers Save Time with Optic Cable Cleaning
What is the Optics initiative? Both Dell EMC and our customers consume considerable time and effort to replace optics/SFPs in our switches, directors and storage arrays. This expense in time, effort and product is frequently unnecessary. The Optics initiative creates an opportunity to identify and to simplify these … READ MORE
MyService360: Latest Enhancements & Quick Tips
You’ve asked. We’ve listened. In addition to the new functionality highlighted in our September guide, the following enhancements are now available in your MyService360TM dashboard for a more personalized and informative experience. Read on to learn how to maximize your experience with these new features. … READ MORE
Online Support Company Administration Update
In the October Update blog post, we highlighted some of the ways our Customer Service teams have developed solutions to address customer concerns around their Online Support experience. As we continue to gather customer feedback in order to continuously improve your service and support experience, we are pleased … READ MORE
Introducing the {code} Catalyst Community Program: Latest from {code} by Dell EMC
Today, {code} by Dell EMC, the open source arm of the organization, … READ MORE
Remote Culture: Communication is Pivotal
Our Pivotal Support team uses Slack to communicate. We have found this tool works well with our mix of co-located and remote team members. It’s our command center; a virtual water cooler where we chat, pass code snippets, and links back and forth. Slack is where we maintain … READ MORE
ProSupport One for Data Center – Combining the Best of Dell and EMC Support Capabilities
Last week’s Dell EMC World featured many firsts – our first major … READ MORE
Online Support & MyService360 October Update
At Dell EMC, customers are our first priority and we are committed to your success. Over the last few weeks, our Customer Service and Development teams have worked diligently to gather your feedback and develop solutions to address your key issues and concerns. We are pleased to share … READ MORE
Where to Go for EMC and Dell Social Support
On September 7th, EMC became part of Dell Technologies and our new company name became “Dell EMC,” resulting in a global re-branding and refresh of our company identity by name, and look and feel, around the world. Our social media accounts across multiple social platforms (including Twitter, Facebook, … READ MORE
Online Support & MyService360 September Update
IMPORTANT NOTICE: As of September 17, 2016, we have transitioned to a new Service Request system resulting in modified or moved functionality across Online Support and MyService360TM. Please visit the guide to this release for tips and tricks on using some of the new capabilities. Your service experience … READ MORE
ESRS v3 August Update: The New Docker” Edition + MFT 3.0″
Launched this year at EMC World 2016, the EMC Modern Customer Experience is transforming every aspect of the EMC customer experience. Combining EMC’s Big Data expertise, industry-leading technology, and award-winning service and support teams, EMC is working hard to rewrite the rules that have traditionally governed the customer … READ MORE
EMC Online Support and MyService360™ Updates
Delivering Even More Insight for Faster Action Since the launch of MyService360 at EMC World 2016, and the coinciding interface redesign of EMC Online Support, EMC Global Services has continued to modernize your customer service experience, offering personalized and proactive online service and product support. With continuous improve … READ MORE