The Japanese Support Community on the ECN enables global customers to review and post technical questions and product tips regarding all EMC products. Over time, we have witnessed an evolution in forum activity and usage trends regarding some of EMC’s most-popular products. The line graph above shows how … READ MORE
Ever think about what happens in a digital minute? The numbers are mind-boggling—51,000 Apple store downloads, more than 4 million Facebook likes, and about 4,300 unique visitors to Amazon, just to name a few (source). It makes sense then, that 90% of all the data in the history … READ MORE
We’ve received a lot of feedback from Online Support users asking for enhanced search capabilities. On September 20, 2015, EMC Online Support implemented a Google search appliance (GSA) which lets us leverage the power of Google to extend our search capabilities on EMC Online Support. What’s Different about … READ MORE
The Support by Product ID page release in May gave the ability for Customers, Employees and Partners to personalize and manage a single pane support view to their serialized products. This includes access to documents, downloads, KBs and subscriptions to product updates/alerts. In addition, users can view, manage … READ MORE
In the past few months, the Isilon Support team has been working overtime to get the latest and greatest information out to you in the form of Support Community Information Hubs. What does that mean for you as the customer or ECN viewer? Easier access to all documentation, … READ MORE
In April of this year, we announced the 1-year anniversary of the E-Lab Interoperability Navigator (ELN) on the Support Community Blog, and shared details about its new and improved user interface and updated functionality.This month, we sat down again with Ronald Fenn, Program Manager and Lead Architect of … READ MORE
Some companies never use social networking sites (SNS) since it poses the risk of losing their brand in the market (e.g. flame war). But EMC proactively tries to take advantage of SNS. Why? Because social media can be a powerful tool for growing and sustaining customer engagement. To … READ MORE
We have included the Support by Product ID view to the Support by Product page experience. This allows you to choose whether you want to see high level content (Support by Product) or customized content pertaining to your install base (Support by Product ID). Depending on the option … READ MORE
Did you know you can personalize the EMC Support home page and place some of the commonly used tasks (e.g. Create SR, View and Manage Service Requests, Downloads, Live Chat, etc…) on your Support home page for quick access? We’ve received feedback that users are looking for a … READ MORE
In the book “Team of Teams”, General Stanley McChrystal describes how the Joint Special Operations Task Force (JSOTF), of which he took command in 2004, was transformed to respond to the unorthodox battle tactics deployed by Al Qaeda in Iraq. After repeated failures, he and his staff discarded … READ MORE
Recently, I’ve been reading a lot about "High frequency trading" (HFT). It seems to aid in security trading in the US by enabling high-speed frequency trading using high-spec computers. This brought to mind the de-duplication function within Data Domain, which also relies on CPU spec and can store … READ MORE
Did you know there is a “newish” view in the downloads area making it easier and faster to find your content? While leveraging EMC Online Support’s “Support by Product” pages you can find your content faster using the new content groupings or “buckets”. This blog will provide some … READ MORE