Did you know you can view Release and End of Service Life information for your product(s) via the “Support by Product” section of Online Support? You can! Service life information is available via the Service Life section of the “Support by Product” page and is intended to enable … READ MORE
The last time you visited EMC Online Support, did you ever wonder where is the best place to start to address your product support inquiry? …perhaps a single place where you can get all of the support information for your product? Well, you can stop wondering, because that … READ MORE
ViPR Controller Moving to Open Source Development Model EMC is embracing an open source community-based development model by announcing on May 5th its first open source project based on ViPR Controller at EMC World. ViPR Controller code, now open source project CoprHD, will be available for download on … READ MORE
The EMC Online Support portal provides multiple ways for you to find and view content. In this article, we will navigate through documentation to quickly find the specific document that you need. Searching for documentation through Online Support using the “Support by Products” page is an effective way … READ MORE
The IT transformation process of most IT organizations can be complex, time consuming, frustrating, and expensive. However, the industry is changing at a break-neck pace, and if you want to keep up with the latest needs of your business, delivering IT as a Service (ITaaS) and becoming a … READ MORE
This blog was written by VJ Manickam of EMC’s Customer Advocacy team. VJ engages with top level executives around the world to identify customer and partner needs. This is one of her recent takeaways from her travels. You can read the original post and other stories by VJ … READ MORE
When upgrading to a new version of the EMC Isilon OneFS operating system, there are several planning documents you’ll need to review before initiating the code swap, including the Isilon OneFS Upgrade Planning and Process Guide, the Isilon Supportability and Compatibility Guide, and OneFS release notes. But searching … READ MORE
The Total Customer Experience (TCE) team enables EMC’s business growth through a customer-focused data-driven strategy. The team encompasses all elements of the relationship with customers and partners through their end-to-end journey with EMC. We utilize customer feedback and internal business metrics to advocate for customers … READ MORE
In 2013, EMC launched its first Support Community on the ECN containing product support content entirely in Japanese. Since then, the Japanese Support Forum has performed very strongly, and is now one of EMC’s 5 multi-lingual support communities (including Chinese, Spanish, Portuguese and English). The Japanese forum received … READ MORE
Your time is important! To help you be more efficient using EMC Online Support we have provided you the ability to view your open service requests and customize your view preferences. When you customize your view in Service Request Management, it automatically saves, so you will have the … READ MORE
We saw a recent spike of ECN user’s unable to download attachments from ECN. Our Community support team has fixed this problem about a week ago but many user’s continue to experience the reoccurring sign-in loop. If you happen to see this problem it means you have not … READ MORE
Ever navigated to a page on Online Support and not known how to get back to the page you started on with ease or back to the Home page? If you have, we have a solution! In the February 2015 release for EMC Online Support, we have added … READ MORE