Happy New Year everyone! And what a busy and challenging year 2013 has been for us in the Customer Service Innovation Group. Looking over the stats for Ask the Expert, they really do show how much the program has grown since 2012. In 2012 we hosted 27 events. … READ MORE
Today’s tour takes us to Europe, specifically to beautiful Italy. Yes, Italy is home to savory cuisine, wonderful wine, and incredible landscapes. What you may not realize is that it is also known for its exceptional service quality. Grab your fork and knife for today’s tour which features … READ MORE
We are excited to announce the new EMC Data Domain Support Forum! Visit this online discussion space to meet other Data Domain users and ask and answer support-related questions. The Data Domain Support Forum provides you with the unique ability to: Communicate directly with others running Data Domain … READ MORE
We are proud to announce the release of Version 2.0 of the EMC Support Mobile App for Android devices! Version 2 builds on the popular functionality in Version 1 by adding the ability for you to add notes to your Service Requests. We have also enabled the app … READ MORE
Since EMC introduced Live Chat as a support channel in 2008, we have received customer feedback that we continue to act upon. Through the years we have implemented enhancements to improve the experience leading up to the actual chat session including expansion of hardware and software topics to … READ MORE
Hey folks! Want to get more out of your ECN Support community experience? Since we tend to navigate to different support forums to check status on questions we may be interested in, here’s a nifty tip to create a custom stream that allows us to pull content changes … READ MORE
When I last spoke with Amy Tower, who leads the ongoing transformation of the EMC Online Support site, her team had just completed the June Release in collaboration with IT. One of the hallmarks of the June release was the introduction of proactive support capabilities. This month, the … READ MORE
I am pleased to announce several winners of the Spanish Support Community sweepstakes, identified in the list below. EMC is awarding a variety of prizes on a weekly basis to those Spanish-speaking EMC customers and partners who contribute content to the Spanish Support Community. There is also a … READ MORE
In my June blog, I mentioned that many of our customers have been asking for a higher level of proactive, actionable guidance about their unique blend of EMC products. We responded by building a new set of capabilities within the EMC Online Support site that expose a rich … READ MORE
We are excited to announce the new EMC ViPR Support Forum! Visit this on-line discussion space to meet other ViPR users and ask and answer support-related questions. The ViPR Support Forum provides you with the unique ability to: Communicate directly with others running the ViPR solution in their … READ MORE
Hello EMC Support Community! As you may have noticed in the Content Management support forums, we’re in the process of realigning the Documentum Centerstage forum content to bring you a better experience and more logical organization. We are continuing to assess community alignment, health, and customer experience. The … READ MORE
1. VMWARE INTEGRATION Virtualization provides the foundation for cloud computing. EMC is #1 in VMware environments with over 90 points of integration and 2000+ VMware certified professionals. Virtualization enables EMC transform and delivers IT-as aservice with less complexity, less risk, and greate … READ MORE